Customer Technical Partner

Become Axon’s customer-facing technical partner, combining product mastery and problem-solving skills with 30% travel across predominantly Ontario customer locations.

This Technical Account Manager supports key customers as a trusted advisor and primary technical contact. You will troubleshoot challenges, manage expectations, communicate risks, and drive issues through resolution. The work spans customer training, deployment records, release notes, service requirements, and Voice of the Customer feedback. Internally, you will coordinate with Support, Engineering, Product, Professional Services, and implementation teams to improve adoption and product outcomes.

• Build long-term strategic customer relationships as trusted advisor
• Understand operational goals and identify risks or obstacles
• Drive support issues through resolution and escalate when needed
• Tailor release notes to improve customer understanding and adoption
• Maintain deployment records and communicate customer feedback

• Strong IT background with five or more years’ experience
• Proven customer relationship and technical project management record
• Ability to work independently with limited management oversight
• Understanding of change management planning and rollback processes
• Strong analytical, strategic, creative problem-solving skills

Use technical expertise, clear communication, and ownership to strengthen Axon customer relationships and support successful product adoption.