Supervisor, Retail - Winter

Perks

• Free Alterra Mountain Pass for employees; ski or ride for free at Alterra owned destinations!
• Alterra Mountain Passes for your family.
• Discounts on Blue Mountain Lift tickets for friends and family.
• Staff priced meals & Starbucks treats.
• Staff room rates at all our hotels.
• Retail savings at Burton, The North Face, Red Devil Sports, Hillside, and more.
• Free skating.

Hourly rate: $21.43/hr full‑time hours (average 4‑5 shifts per week). Hours of operations: 9:00 am to 9:00 pm.

As a Retail Supervisor, you’ll support the Retail Manager in driving sales, coaching employees, and ensuring smooth store operations. You’ll lead a team of Retail Associates, oversee training, manage inventory, handle guest escalations, and create a positive, service‑focused environment.

• Supervise and mentor the retail team to enhance performance and sales.
• Ensure employees provide top‑tier customer service using our GUEST approach (Greet, Understand, Educate, Sell, Thank).
• Manage daily operations, including refunds, escalations, merchandise replenishment, and sales strategies.
• Coordinate product knowledge training and certifications for ski and binding equipment.
• Communicate effectively with vendors, leadership, and other departments.
• Assist with promotions, inventory counts, and employee engagement initiatives.

• Leadership experience in retail, hospitality, or a related field.
• Strong customer service and communication skills.
• Experience handling money and using POS systems.
• Problem‑solving skills for guest and employee concerns.
• This role is being posted to fill a vacant position.

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay, Blue Mountain is owned by Alterra Mountain Company and offers a four‑season outdoor destination just 90 minutes outside Toronto. Alterra Mountain Company is the world’s largest heli‑skiing operation and the provider of the Ikon Pass, granting access to more than 50 iconic mountain destinations worldwide.

Headquarters are in Denver, Colorado.

Blue Mountain Resort is located on the traditional territory of the Anishinabek Nation: the People of the Three Fires known as the Ojibway, Odawa, and Pottawatomie Nations.

Seniority level:
Mid‑Senior level.

Employment type:

Full‑time. Job function:
Sales and Business Development. Industry: Hospitality.