RQ– Pensions Administrator

Position: RQ1664955 – Pensions Administrator

£20.34 per hour (umbrella)

This period closes on Friday January 2 2026 at 17:00.

Brief description of job role and department

Provide basic administrative duties for the benefits processing function of the shared pensions administration service for Sutton and Kingston Pension Funds.

Representative accountabilities

• Check and validate records using a range of databases and systems to ensure accuracy of customer and service management information.
• Provide information to customers on the availability of or use of Council services in accordance with Council procedures.
• Operate equipment/materials/vehicles that may require some specialist training in order to deliver tasks.

Budgetary accountabilities

• None.

Specific accountabilities

• Provide general pension administration duties, including:
  • updating electronic records;
  • requesting/chasing information;
  • indexing incoming post;
  • managing the team’s email inbox.
• Answer the team phone.
• Coordinate meetings and take minutes.

Role profile – Details specific to job family

These roles would be regarded as “front line” service delivery roles. Here, role holders are directly accountable for performance, often through the direct control of significant resources or through managed contracts. These roles may also deliver some of their results through collaborative working with co‑producers or other third party agencies. At the lower levels, operational managers may oversee a department or team and at the lowest levels, direct contact with service users will be a common feature of roles in this job family.

At the higher levels, they may be in charge of a department, large operational area or the management of significant contracts and may be ultimately accountable for ensuring compliance with statutory obligations.

Role profile – Details specific to grade

Carries out a broad range of straightforward tasks e.g. administration. Will typically be operating simple equipment/IT. Finds, checks and passes on basic information as required. Receives and responds to everyday enquiries from customers, escalating when necessary. Job holders will be expected to plan and prioritise their own tasks on a daily basis. Roles focused on the delivery of tasks for external service or internal support.

Person

specification (knowledge, skills, experience and behaviours required in the role)

• Good communication (verbal and written), numeracy and IT skills.
• An ability to prioritise workload and work to deadlines.
• Ensure all health and safety standards are adhered to for the relevant work area.
• Apply diversity and equal opportunities policies in the workplace.

If you think this job role is for you, please send your CV to rebeccabentum@c

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