Technical Service Specialist

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At Bakelite, you’ll help us create a better tomorrow with sustainable and innovative chemistry today.

The company culture emphasizes safety, development, and environmental responsibility as part of daily operations.

• We’ll Shape Our Future. As a Bakelite associate, you’re part of a diverse, global population creating the next generation of the company.
• We Champion Our Associates. You’ll pursue continued learning and development.
• Together, We Will Protect the Planet. We focus on opportunities that grow profitability while improving and protecting the planet.
• Safety is a Core Value. A 24/7 mindset to ensure safety today and tomorrow.
• We Care. Competitive compensation, robust benefits and supportive career growth.

Technical Service Specialist:
The Impact You’ll Have On The Organization and World

• Drives innovation at the customer interface by tailoring product formulations and supporting new product development, directly impacting customer satisfaction and Bakelite’s market competitiveness.
• Acts as a key technical ambassador for Bakelite across EMEA, strengthening partnerships with customers and enhancing product adoption through expert-level support and guidance.
• Accelerates sustainable product solutions by focusing on environmental performance and compliance with national and European regulations, promoting both ecological responsibility and business continuity.
• Leads the transition from development to production by aligning new PSR product implementation with manufacturing, quality, and safety standards at the Barry plant.
• Supports business growth through technical excellence, enabling successful product introductions, optimizing customer processes, and reducing off-spec material issues.

Life in Barry: Barry is a vibrant seaside town located on the southern coast of Wales, just 9 miles from Cardiff, the Welsh capital. It offers a blend of natural beauty, historical charm, and modern conveniences, with several popular beaches, including Whitmore Bay. The town also offers good local schools, friendly communities, and excellent transport links, including a direct rail connection to Cardiff and the M4 corridor.

Does a Typical Day Look Like? Here are your primary responsibilities:

• Independently visit PSR customers to define and support new development projects, test product performance, and optimize customer processes.
• Resolve customer technical issues and provide expert recommendations to improve product performance or resolve complaints.
• Coordinate cross-functionally with R&D, manufacturing, legal, and commercial teams to ensure alignment on product solutions and development efforts.
• Prepare and update technical documentation, including Visit Reports, Product Manuals, and Technical Data Sheets.
• Deliver technical presentations and conduct needs analyses to identify opportunities for innovation and customization.
• Ensure compliance with safety and environmental legislation and advise on the implementation of safety changes, particularly at the Barry site.
• Lead or support internal projects such as recipe improvement, raw material changes, product transfers, and sustainability initiatives (e.g., Barry Blue Print).
• Performs research, development, testing and hands on laboratory work.

What is Needed to be Successful in this Role (Required Skills/Abilities):

Necessary (Required) Qualifications & Experience

• Degree in Industrial Chemistry, Polymer/Materials Chemistry, or equivalent experience.
• 6+ years of experience in a similar technical field.
• 4+ years of hands-on experience with resin applications or production.
• Strong interpersonal and relationship-building skills.
• Good working knowledge of:
  • Analytical chemistry
  • Chemical market dynamics
  • National/European environmental and safety legislation
  • Microsoft Office and digital documentation tools
  • Proficient in spoken and written English.
• Capable of working effectively under pressure and across diverse teams.

Preferred (Nice-to-Have)

• Experience managing cross-functional projects across EMEA.
• Demonstrated ability to lead customer-facing technical projects independently.
• Strategic thinking and alignment of technical…