Volunteer Support Manager

Job Title:

Volunteer Support Manager

Location:

MSSC NSC, 200B Lambeth Road, London, SE1 7JY
(Hybrid Working) Salary: £40,000 to £42,000 gross per annum, depending on experience Job type:
Full time, permanent Closing Date: 8 February 2026 Assessment Day: 16 February 2026 Are you looking for a new opportunity supporting volunteers to give their best? The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life.

We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.

About the role:

We seek a Volunteer Support Manager to join the Young People, Volunteer and Business Support Directorate. This key role focuses on supporting the charity's volunteering strategy and championing best practice. You will manage the Volunteer Support Team and develop/maintain efficient volunteering systems. This is an exciting time to join, with a real opportunity to impact how volunteers are supported and recognised.

You will be responsible for the effective administration of volunteer processes using tools like Microsoft Forms and Power Automate, reviewing existing systems, and implementing new, volunteer-friendly processes. Responsibilities:
To maintain, review and update volunteering systems, processes and approaches ensuring that they are efficient, up-to-date and as volunteer friendly as possible To line manage and support the Volunteer Support Team based at the MSSC Support Centre to ensure the delivery of effective and timely support to the volunteers To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices to deliver effective and consistent support to the volunteers To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary To work with Volunteer Support Officers to develop systems and processes for managing the volunteer support workload and monitoring delivery standards To develop guidance and associated resources for the support of volunteers To manage the Volunteer Support elements of the Training and Admin website ensuring that the information is relevant, accurate and up to date Requirements:

Experience of managing and motivating a large team

Experience of managing, reviewing and refining complex administrative processes

Experience of running effective CRM systems including the use of Microsoft Forms and Power Automate or similar products Experience developing processes which are targeted at both internal and external audiences

Experience of delivering a first-class service to clients or customers An understanding of the voluntary and community sector, ideally within the youth field

Desirable Experience of managing or supervising a team based remotely

Experience of being a volunteer

Experience of managing an onboarding process with the understanding of the importance of safer recruitment

Experience of empowering a team to deliver a first class customer service

Experience of leading projects manging change with various stakeholders

Experience of working with volunteers and the knowledge of how to ensure they are supported Benefits: 25 days annual leave per annum, increasing with length of service Hybrid working for many roles Volunteering Leave Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Access to the Marine Society Digital Library Wellbeing portal and EAP with 121 counselling Employee development:
We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their…