Senior Account Manager

Senior Account Manager (Construction) Position Overview

The Senior Account Manager serves as the primary point of contact for key accounts. Build long‑term, trusted relationships with senior stakeholders, understand client needs deeply, and ensure satisfaction. The role will be responsible for developing Bakelite’s sales, revenues, and GM1 of the Business Unit Construction (FPD) in the a/m Countries while maintaining and further developing customer relationships, market needs, and business opportunities in close cooperation with Supply Chain, Customer Service, Technical Service Management, Research and Development, and other departments.

• Develop the business strategy for the Business Unit.
• Act as the liaison between clients and Bakelite.
• Work closely with customers to determine their needs.
• Ensure the Business Unit develops products or services to meet client needs.
• Negotiate prices in dynamic markets.
• Establish key customer relationships.
• Collaborate with procurement, logistics, and technical departments on continuous improvement projects.
• Monitor market trends concerning sustainability and the carbon footprint of our products.
• Develop commercial solutions to complex problems and align them with organizational objectives.
• Hold full responsibility for sales volume, revenue, and GM1 in the assigned area.
• Manage and communicate with the assigned client group.

• Business Acumen – Ability to work effectively with various business scenarios and understand customer needs to close sales.
• Industry and Competitive Knowledge – Learn from customers about market trends, competitive activity, customer CTQs, market drivers.
• Customer Insight – Identify what makes customers successful and analyze their needs.
• Organizational Knowledge – Understand business systems and governing rules.
• Financial Knowledge – Drive financial results for the business and understand profit‑and‑loss impact.
• Technical Knowledge – Leverage in‑depth scientific knowledge of the technology sold based on the customer process.
• Consultative Problem Solving – Manage a variety of customer needs and deliver new solutions.
• Data Analysis and Interpretation – Resolve complex issues using logical approaches.
• Customer Process Expertise – Understand how customer processes affect product performance.
• Relationship Management – Optimize interactions with customers and internal partners.
• Collaboration and Networking – Build personal connections across cross‑functional levels.
• Access to Decision‑makers – Build rapport and understand customer organizations.
• Influencing – Use trust, integrity, and attention to detail to positively influence others.
• Independence & Collaboration – Keep team sync on key information and encourage knowledge sharing.
• Communication – Clearly explain product benefits and listen to customer needs.
• Value Proposition Development – Prepare clear value propositions and illustrate product value.
• Preparation and Proactivity – Anticipate customer needs and map strategic buying stages.
• Strategic Agility – Create new product and service opportunities and respond faster than competition.
• Growth Mindset – Position the company as a first mover and drive value through innovation.
• Negotiation Skills – Communicate to reach mutually beneficial agreements.

• Several years (3–7) of commercial experience in the chemical industry (B2B).
• Strong personality capable of driving negotiations with customers.
• Multilingual skills (preferential).

40–60%.

We are not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. No phone calls or emails to an employee about this position are allowed. Resumes submitted by search firms without a valid written agreement will be deemed the sole property of the Company; no fee will be paid if a candidate is hired.

Mid‑Senior level

Full‑time

Sales and Business Development

Chemical Manufacturing