Customer Service Advisor

Salary/Rate: £25,747 per year + quarterly bonuses

We are currently seeking highly motivated and enthusiastic individuals to join our client's growing team as a Customer Service Advisor in Barton-upon-Humber. They offer comprehensive training and development opportunities.

Customer Service Advisor - No Weekends or Evenings!
£25,747 per annum + £500 quarterly bonus
Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week)
Permanent

Must be able to commute to Barton-upon-Humber daily, as there are no hybrid options.

Working as a Customer Service Advisor, you will be ensuring that customers of the business are given a high quality of service handling any questions or issues they may have. You will be providing customers with a fantastic customer service experience, ensuring customers’ accounts are accurate and up to date and also handling any complaints that may come your way.

This position is purely a customer service role with no sales element.

You will receive a fantastic benefit package including:

• Access to health & discount platform after 1 year of service
• Individual training
• EE discount
• Staff Discount (after 1 year service)
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

A Customer Service Advisor will be required to:

• Handle customer enquiries and provide appropriate solutions and recommendations
• Maintain accurate records of customer interactions
• Follow up with customers to ensure their needs are met
• Liaising with showrooms
• Proactively resolving customer queries
• Building and maintaining relationships
• Identify and escalate issues to appropriate team members as requited
• Handling any complaints or issues
• Continually striving to improve customer satisfaction and retention

What makes a good Customer Service Advisor?

• Must be able to commute to Barton-upon-Humber daily
• Experience in customer service (whether it is call centres, retail, hospitality, etc.) is required
• Must have experience working to targets
• Excellent communication skills, both written and verbal
• IT Literate and proficient in Microsoft
• Strong organisational skills

The Company

• Constantly expanding and recently expanded into a new industry both in UK and overseas
• Award winning company who have been awarded National Retailer of the Year three years running
• Won awards for candidate training and onboarding
• Fantastic training and progression opportunities providing you with all the knowledge and tools you will need to succeed
• No two days are the same!

Does this sound like your next role?

If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!

If calling the office, please ask for Jess Patterson.

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system, enabling you to register for job alerts, apply for jobs, and help you find your next role. Please visit the Venatu company website to read our full privacy policy