Customer Care Advisor

Salary/Rate: £25,747 per year + quarterly bonuses

We are looking for enthusiastic individuals to join our client in Barton-upon-Humber. for their mid-November intake. Whether you are from call centre, hospitality, or retail, they offer full supportive training!

£25,747 per annum + £500 quarterly bonus
Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week)
Permanent

Start Dates:
Mid-November 2025

This is a full-time office-based position. Applicants must live within 1 hour commute of Barton-upon-Humber

Working as a Customer Care Advisor, you will be ensuring that customers of the business are given a high quality of service handling any questions or issues they may have. You will be providing customers with a fantastic customer service experience, ensuring customers’ accounts are accurate and up to date and also handling any complaints that may come your way.

This position is purely a customer service role with no sales element.

You will receive a fantastic benefit package including:

• Access to health & discount platform after 1 year of service
• Full supportive training (4 weeks)
• EE discount
• Staff Discount (after 1 year of service)
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

A Customer Care Advisor will be required to:

• Handle customer enquiries and provide appropriate solutions and recommendations
• Maintain accurate records of customer interactions
• Follow up with customers to ensure their needs are met
• Liaising with showrooms
• Proactively resolving customer queries
• Building and maintaining relationships
• Identify and escape issues to appropriate team members as required
• Handling any complaints or issues
• Continually striving to improve customer satisfaction and retention

What makes a good Customer Care Advisor?

• Must be able to commute to Barton-upon-Humber daily
• Experience in customer service (whether it is call centres, retail, hospitality, etc.) is required
• Must have experience working towards targets
• Excellent communication skills, both written and verbal
• IT Literate and proficient in Microsoft
• Strong organisational skills!

Does this sound like your next role?

If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!

If calling the office, please ask for Jess Patterson.

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