Technical Support Engineer

Description : Technical Support Engineer

Background :

Our client is looking for an additional member to join the First Level Support Team in Basel, Switzerland. The new team member will be part of a distributed team located in Switzerland, Hong Kong, and Mexico. As a Level 1 Technical Support Engineer, you are responsible for finding solutions to incidents on an array of Banking-specific applications reported by business users from front, middle, and back office.

Together with the extended Banking IT team, you would help resolve issues end-to-end. You would document resolutions and share your knowledge with the rest of the First Level Support Team. You will contribute to development and work items.

General Information :

• Start date : ASAP
• Latest start date : 3 months
• End date : 31.03.2026
• Extension : TBC
• Work location :
  Basel
• Workload : 100%
• Travelling : no
• On Call : yes (but not regularly and only during certain bank holidays)
• Team :
  Banking IT
• Department :
  Banking

Tasks & Responsibilities :

• Resolve incidents reported by business users on Banking applications
• Coordinate between various teams within Banking and internal IT teams within our client to fix major incidents
• Communicate updates to business users
• Document issues and resolutions using internal systems
• Contribute to long-term system enhancements either as a developer or a business analyst

Must haves :

• At least 3 years’ experience working at a financial institution as engineer / technical support in a banking environment.
• Experience working with order management systems (esp. FIS Cross-Asset Trading and Risk Platform / Front Arena).
• Hands on experience working in an ITIL (Information Technology Infrastructure Library) environment / knowledge.
• Experience working with Oracle Database or Microsoft SQL Server, and writing SQL queries.
• Experience with ticketing systems (e.g., Service Now, Jira, Zendesk).
• Familiarity with monitoring and diagnostic tools (e.g., ELK).

Interpersonal skills :

• Self-motivated
• Ability to take initiative and suggest improvements
• Excellent analytical skills
• Excellent communication skills in English

Nice to have :

• Experience working with Open Link Findur / Endur or any major trading platform
• Experience working with Golden Source or any major enterprise data management system
• Experience working with financial messages (SWIFT, FIX, CTM)
• Experience working with asset management solutions (Aladdin)
• Experience with trading venues (Bloomberg, Refinitiv, FXall, Tradeweb, Eurex)
• Client facing experience in the role of the technical support
• Experience with the different stages of software development lifecycle
• Experience developing in Python, Java, C++ or C#
• A degree in Computer Science, Information Technology, Engineering, or a related field

Skills :

• Technical support
• support
• engineering
• support engineer
• banking operations
• order management
• FIS Cross-Asset Trading
• Risk Platform
• Front Arena
• ITIL
• Oracle Database
• Microsoft SQL
• ticketing system
• monitoring tools
• diagnostic tools
• self motivated
• openlink
• endur
• findur
• trading platform
• goldensource
• data management system
• financial messages
• SWIFT
• asset management
• trading venues
• python

Employee Value Proposition : Long term opportunity in a highly skilled team.

Job Title : Technical Support Engineer

Location : Basel, Switzerland

Job Type : Contract