Deskside Support Engineer L2
Job in
4040, Basel, Kanton Basel-Landschaft, Switzerland
Listing for:
TECEZE
Full Time
position
Listed on 2026-11-08
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
We are looking for an experienced Deskside Support Engineer for an onsite IT support opportunity in Switzerland.
- Provide onsite and remote IT support to end users.
- Troubleshoot Windows OS, Microsoft 365, desktops, laptops, printers, peripherals, LAN/Wi-Fi and basic application issues.
- Install, configure, upgrade and replace end-user devices.
- Perform IMACD activities (Installations, Moves, Additions, Changes and Decommissions).
- Support device builds, software installations, patching and standard configurations.
- Handle incidents and service requests using ITSM tools such as Service Now.
- Ensure timely ticket resolution within agreed SLAs.
- Escalate complex technical issues to L2/L3 support teams.
- Maintain IT asset and inventory records.
- Coordinate with Service Desk, infrastructure teams, vendors and other support teams.
- Deliver professional and customer-focused IT support.
- Experience in Deskside Support / Desktop Support / EUC Support.
- Strong knowledge of Windows OS and Microsoft 365.
- Hands-on experience with hardware, software and network troubleshooting.
- Knowledge of IMACD activities and IT asset management.
- Experience with Service Now or similar ITSM tools.
- Good communication and customer service skills.
- German language proficiency is mandatory.
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