Desktop Support Engineer – L2
Job in
4040, Basel, Kanton Basel-Landschaft, Switzerland
Listing for:
TECEZE
Full Time
position
Listed on 2026-11-08
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Desktop Support, HelpDesk/Support
Job Description & How to Apply Below
Are you an experienced IT Support professional looking for your next career opportunity in Switzerland?
We are looking for skilled L2 Deskside Support Engineers with strong expertise in end-user computing, Windows troubleshooting, endpoint management, and enterprise IT support.
- Deliver advanced L2 deskside and end-user technical support.
- Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and network issues.
- Manage endpoint deployment and configuration using Intune, SCCM, and Autopilot.
- Resolve Active Directory, Group Policy, Bit Locker, and authentication issues.
- Handle technical escalations, VIP support, and major incidents.
- Conduct Root Cause Analysis (RCA) and coordinate with L3 and infrastructure teams.
- Ensure SLA compliance, incident ownership, and ITIL-based service delivery.
- Maintain technical documentation and provide guidance to L1 support teams.
- Windows 10/11 Advanced Troubleshooting
- Microsoft Intune / SCCM
- Service Now / ITSM
- 3-6 years of relevant IT support experience.
- Strong hands-on experience in L2 Deskside Support.
- Excellent troubleshooting and problem-solving abilities.
- Strong communication and stakeholder management skills.
- Experience handling escalations and enterprise IT environments.
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