Insight and Enablement Manager

Insight and Enablement Manager page is loaded## Insight and Enablement Manager locations:
Basildontime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
January 12, 2026 (20 days left to apply) job requisition :
149547
** End Date
** Sunday 11 January 2026
** Salary Range**£0 - £0
** Flexible Working Options
** Hybrid Working, Job Share
** Job Description Summary**.
** Job Description
***
* JOB TITLE:

** Insight and Enablement Manager
** LOCATION(s):
** Basildon
* * SALARY:
** Starting from £43,803
*
* HOURS:

** Full-time - 35 hours per week plus inclusion on an out of hours rota.
** WORKING PATTERN:
** Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Basildon office
** About the role
** Lloyds Bank Cardnet, a partnership between Lloyds Banking Group and Fiserv and we’re on an exciting journey and there is no better a time to join us. We’re mid way through the Cardnet Transformation Programme, a multi-year business transformation programme delivering materially improved customer experience and sustainable growth in merchant count, revenue, profitability and market share.

This role is central to enabling data-driven decision making and continuous improvement across Cardnet merchant services.  The Strategy and Transformation team drive operational excellent and lead transformative change in merchant services.

The successful candidate will champion the use of data, insight, and automation in these areas to optimise both our functional and business management processes and drive value-add activity.

The ideal candidate will be confident in challenging existing processes and embrace technology advancements as opportunities. They will demonstrate a growth mindset, learning quickly and supporting their own and team development. They will have strong analytical skills, a collaborative mindset, and the ability to analyse and interpret information from several datasets, sharing their findings in a clear and engaging way, especially when producing updates or ideas for the leadership team.
** What you’ll be doing
*** Providing customer centric data analysis and insights, identifying trends and themes and working with senior collaborators across merchant services to to convert these into practical actions.
* Supporting the strategic definition of our transformation journey through provision of the appropriate data and insights that are required by the leadership team
* Monitor and analyse key operational metrics (e.g., NPS, complaints, service levels), implementing initiatives to achieve step-change improvements.
* Support the delivery of operational improvements within Merchant Services Operations by assisting with process enhancements, digital initiatives, and efficiency projects.
* Assist in coordinating cross-functional change initiatives that enhance service quality, strengthen operational resilience, and ensure compliance with regulations.
* Support the implementation of technology-led solutions, such as automation and AI, to improve workflows and enhance customer and colleague experiences
* Employ continuous refinement techniques (e.g., Agile, Lean, Six Sigma) to enhance efficiency, customer experience, and risk management in a measurable manner.

We're on an exciting journey to transform our Group and the way we're crafting finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!
*
* What you’ll need:

*** Data Literacy:
Ability to perform semi-advanced analysis of data from multiple sources, using tools such as Excel and Power BI to generate actionable insights that enables data-led decisions
* Analytical

Skills:

The ability to interpret a range of data and produce insightful, action-orientated analysis and insights at pace, using qualitative and quantitative data sources.
* Creativity & Innovative Thinking:
Experience in automating MI outputs, understanding and embedding new tools and dashboards.  Challenges current thinking and status quo constructively.  Proactively helps turn new ideas into reality through experimenting with new ways of working
* Product…