Strategy and Transformation Manager - Secondment

End Date

Sunday 11 January 2026

Salary Range

£0 - £0

We support flexible working –  for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

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Job Description

JOB TITLE: Strategy and Transformation Manager - 12 Months Secondment/Fixed Term Contract

LOCATION(s):Basildon

SALARY: Starting from £43,803

HOURS:Full-time - 35 hours per week plus inclusion on an out of hours rota.

WORKING PATTERN:Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Basildon office

About the role

Lloyds Bank Cardnet, a partnership between Lloyds Banking Group and Fiserv and we're on an exciting journey and there is no better a time to join us. The Cardnet Transformation Programme, a multi-year business transformation programme delivering materially improved customer experience and sustainable growth in merchant count, revenue, profitability and market share.

Lloyds Bank Cardnet, a partnership between Lloyds Banking Group and Fiserv, helps businesses accept payments securely and efficiently. We’re looking for an Strategy and Transformation Manager to support initiatives that improve how we serve our merchants and colleagues.

In this role, you’ll assist with projects that enhance customer experience, streamline processes, and strengthen operational resilience. You’ll work closely with colleagues across Merchant Services and partners to help deliver improvements aligned to our strategic priorities and regulatory requirements.

This is a great opportunity to learn, grow, and contribute to meaningful change in a dynamic environment.

What you’ll be doing

• Support operational improvement initiatives within Merchant Services Operations, focusing on process enhancements and efficiency.
• Assist in coordinating change activities that improve service quality, resilience, and compliance.
• Help implement new processes and workflows to enhance customer and colleague experiences.
• Contribute to technology-led improvements
  , including automation and digital tools, to simplify tasks and improve outcomes.
• Work collaboratively with internal teams and partners to ensure changes are delivered effectively.
• Use continuous improvement techniques (e.g., Lean principles) to identify opportunities for better ways of working.
• Monitor and report on key performance indicators
  , supporting actions to improve service levels and customer satisfaction.
• Participate in team discussions and share ideas to drive innovation and positive change.

Why Lloyds Banking Group?

We're on an exciting journey to transform our Group and the way we're crafting finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!

What you’ll need:

• Continuous Improvement Delivery
  – Experience working on and supporting embedding CI projects at pace, with measurable outcomes.
• Customer Centricity
  :
  Promotes the value of customer outcomes with the team and peers, ensuring work efforts achieve these. Anticipates customers' needs, using customer insights and steer to present targeted, integrated, and outcome-focused solutions and opportunities. Shares findings with relevant teams and develops a comprehensive view of different customer segments, recognising how customers' needs evolve over time.
• Analytical
  
  Skills:
  
  The ability to interpret a range of data and produce insightful, action-orientated analysis and insights at pace, using qualitative and quantitative data sources.
• Problem Solving - Evaluates options and uses experience to identify the most suitable solutions. Exercises sound judgement and creates appropriate decision-making criteria to prioritise options, drawing on internal and external frameworks for inspiration. Communicates plan with all stakeholders.

• Creativity & Innovative Thinking: Experience in automating MI outputs, understanding and embedding new tools and dashboards. Challenges current thinking and status quo constructively. Proactively helps turn new ideasinto reality through experimenting with new ways of working

• Product & Client Knowledge: Practical knowledge of the products we offer…