Hybrid Complaints Coordinator — Customer Care & Compliance

A recruitment agency is seeking a dedicated Complaints Coordinator to manage and coordinate customer complaints efficiently. This role is crucial in ensuring timely resolution and adherence to regulatory requirements. Responsibilities include allocating complaints to team members, processing compensation claims, updating CRM systems, and maintaining customer communication. The ideal candidate will demonstrate strong communication skills, resilience under pressure, and knowledge of housing practices.

This is a temporary position with a hybrid working model.
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