D365 Technical Manager

Apply for the D365 Technical Manager role at Costa Coffee
.

At Costa Coffee, we reimagine coffee experiences and are a key part of the Coca‑Cola System. Whether you visit a store, use a machine, order at home, or on the go, we’ve got you covered.

Our teams impact everything from new tech for the perfect pour to developing award‑winning campaigns, crunching the numbers, and creating exciting menu items. Together we stir up success.

We also support community growth through the Costa Foundation and our community agenda, helping change lives in coffee‑growing communities and your local community.

We offer career growth through apprenticeship schemes and development programmes, letting you go beyond day‑to‑day.

As a D365 Technical Manager
, you will work closely with technology teams, business stakeholders, Microsoft, and our outsourced managed service partner to ensure our D365 system aligns with business requirements and supports growth.

• Share Ownership in Coca‑Cola through our Share Investment Plan (SIP)
• Smart pension with up to 10% contribution matching
• Finance Support Fund for unexpected financial pressure
• 50% discount in all Costa‑owned stores, 25% off at participating stores
• Private medical cover via our Private Healthcare scheme

We value diversity, equity, and inclusion and maintain a culture based on Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players.

• Collaborate with technology teams, business stakeholders, and the outsourced managed service provider to meet current and future D365 system requirements.
• Manage and oversee the activities of the outsourced managed service for D365 F&O, SCM, and/or CE, setting standards and guardrails for support, maintenance, and development.
• Provide support, guidance, and expertise to the managed service provider and deliver 2nd/3rd line support.
• Ensure incidents, problems, and alerts are acted upon within OLA and SLA, managing major incident escalations from a technical perspective.
• Collaborate with Product Owners, Delivery Managers, and 3rd‑party developers on new feature development and rollout.

• Overseeing support & maintenance for Dynamics 365.
• Managing D365 platform and custom code releases.
• Monitoring integration and D365 platform health, and executing remediations.
• Performing system administration tasks for D365.
• Responsible for changes to production configuration and overseeing Agile development work.

Location – Basildon – Hybrid