Team Manager, Client Services Written

Team Manager, Client Services Written page is loaded## Team Manager, Client Services Written locations:
Basildon, UKtime type:
Full time posted on:
Posted Todayjob requisition :
R38537

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
** Job Description
***
* Job Title:

** Team Manager – Client Services Written
** Locations**:
Basildon | Hybrid
** About SS&C Technologies
** SS&C Wealth & Investment Technologies is a leading provider of award-winning technology and services for the investment management industry worldwide. Our 5000+ clients across 50+ countries include asset managers, wealth managers, family offices, alternative investment managers, fund administrators, brokers, banks, and insurance. Our solutions streamline their processes for portfolio management, trading and order management, compliance, accounting, performance analytics, reporting and more.

This is a unique opportunity to blend financial industry knowledge with technology skills, in a vibrant, international work environment. You get to tap into the knowledge of leading financial institutions as well as our experienced team, to learn and develop skills that will ultimately help you progress your career and grow a solid network within the fin-tech industry.

At SS&C, you will find a rewarding career where you can thrive at every level. We are proud of our unique business culture, founded on the passion of our people, dedicated to the success of our clients. As a company, we reward innovation and professionalism and support personal development. We invest in our employees through offering competitive compensation and benefits, comprehensive training opportunities, and employee programs to promote a healthy work-life balance and personal well-being.

Our culture thrives on teamwork and diversity. Therefore, we hope to see you bring your unique perspective and talent to SS&C and thrive!
** Get To Know the Team
** The Team Manager will oversee a team of administrators who investigate and respond to Customer, Agent and Management Company queries in line with service level agreements (SLAs) and key performance indicators (KPIs). Provides mutual funds transaction processing services with a customer-focused approach. Provides proactive and innovative solutions to customers. Skilled support representative working on varied tasks that require resourcefulness, self-initiative, and significant judgement within defined procedures.
** Why You Will Love It Here!**
* ** Flexibility**:
Hybrid Work Model & a Business Casual Dress Code, including jeans
* ** Your Future:
** Professional Development Reimbursement
* ** Work/Life Balance:
** Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
* ** Your Wellbeing:
** Medical, Dental, Vision, Employee Assistance Program, Parental Leave
* ** Diversity & Inclusion:
** Committed to Welcoming, Celebrating and Thriving on Diversity
* ** Training:
** Hands-On, Team-Customized, including SS&C University
* ** Extra Perks:
** Discounts on fitness clubs, travel and more!
** Responsibilities:
*** Connect with your team:
Set SMART objectives and hold regular documented reviews of individual performance (monthly 1:1s as a minimum), write training plans and coaching sessions to motivate and develop the team.
* Develop and improve communication between Client Services Written and other areas within SS&C. Encourage collaboration between teams to resolve issues.
* Ensure you meet Client expectations, build relationships, proactively look for ways to improve the service we provide to our Clients and their Customers.
* Make the most of opportunities to grow revenue and/or reduce costs.  Manage within budget, operate efficiently so that you and your team delivers the most value to SS&C.
* Strive to exceed minimum standards in line with KPIs both in terms of quality & productivity.
* Ensure processes and procedures are appropriately controlled,…