Estee Lauder Counter Lead

Estee Lauder Counter Lead 18 hours over 3 days per week

Join to apply for the Estee Lauder Counter Lead 18 hours over 3 days per week role at The Estée Lauder Companies Inc.

• Reflect a credible and professional brand image to all internal and external consumers at all times
• Maximise sales through selling, providing excellent service and retail standards
• Contribute to efficiencies through adherence to store, brand and company procedures and guidelines
• Understand daily and weekly targets
• Ensure personal awareness of all additional sales avenues such as eventing, omni and digital channels
• Keep up to date with competitor activities and missed opportunities
• Effectively use social media to drive the business, protect and enhance the brand image
• Deliver the brand strategy and ensure the delivery of an effective local plan
• Plan and implement local marketing and events initiatives aligned to retailer activity
• Deliver excellence in service execution by continually and visibly improving service levels, creating a zero consumer complaints mindset and a surprise and delight culture
• Be an ambassador for the brand – lead the way to ensure brand values are represented and bought to life
• Ensure all refunds and complaints are managed in line with company guidelines and to a mutually satisfactory conclusion, consulting with the area manager where appropriate
• Use digital tools to ensure knowledge is kept up to date
• Deliver a consumer recruitment and retention strategy to grow a loyal consumer base
• Develop up to date knowledge of product to deliver an industry leading experience and meet consumer needs
• Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
• Review retail standards daily ensuring they are maintained to the required standard
• Ensure deliveries, stock movements and associated administration are completed within agreed company time frames
• Ensure that all auditable processes and administration are actioned to company guidelines and corrective action is taken in highlighted areas of risk
• Ensure all information requests are fulfilled accurately and within deadlines set
• Minimise stock loss by implementing company security policies and procedures correctly and following them
• Create and maintain a safe working environment for consumers ensuring that company and retailer policies and procedures are adhered to
• Ensure all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of ‘Acceptable’ during audits

• Experience in a fast‑paced retail and/or consumer facing environment
• Ability to drive self‑development
• Commercial understanding and awareness of industry
• Effective communication, organisation and prioritisation skills