Associate​/Assistant Client Account Manager

About the role

Do you have customer service / account handling experience, ideally within the manufacturing sector? Are you keen to develop into a client account manager role? We have a fantastic opportunity to work for a highly successful manufacturing company based in Basildon, Essex.

We are recruiting for an Assistant/Associate client Account Manager to work for a manufacturing company based in Basildon. You will need to have some client account handling experience in the manufacturing sector, fully office based role, and you must have your own transport.

As an Assistant/Associate Account Manager you will be part of the Commercial team for the factory. You will co-ordinate the interface between internal departments and a given portfolio of small to medium customers. This role offers a valuable entry point into their Account Management team; a dynamic, customer-facing function that is integral to their commercial success. You will develop strong relationships with internal and external stakeholders, key customer decision makers and influencers.

As an Associate Account Manager, you will gain hands‑on experience across the full customer lifecycle, supporting both internal teams and external clients while developing account management skills.

This role is designed to provide a comprehensive foundation in account management. You will be expected to learn the role from the ground up, gaining exposure to all aspects of customer service, planning, and commercial operations. Upon successful completion of your probation period, you will be assigned a small portfolio of customers. While the client base may be limited, the role demands a high level of attention to detail and proactive engagement.

Normal day to day work is mainly in the office/factory. There may be some travel to customers, mostly within the UK, but at times there could be visits to our client's other sites.
You must have a full driving license and be able to and willing to travel.

• Grow revenues and margins for each of your accounts; ensuring the business exceeds customer expectations and responding to all client requests.
• Develop and maintain working relationships with key customer contacts.
• Co-ordinate the order planning with each customer, from initial order placement into the factory to final shipment. Handling customer purchase orders, co-ordinating with the relevant buyer for material purchasing and kit clearance. Maintaining continuous communication with the production, quality and engineering teams.
• Co-ordinate the Requests for Quotation (RFQs) process, supporting account manager colleagues to win the order.
• Work cohesively with buyers, production team and quality to ensure timely ordering of parts and components for scheduled production to meet agreed delivery dates.

• Excellent communication and interpersonal skills:
  Professional and helpful to all customers and stakeholders with the ability to develop strong working relationships.
• Experience of co-ordinating customer accounts within a commercial or manufacturing environment.
• Able to handle multiple tasks and remain calm and composed under pressure.
• Good computer literacy:
  Proficiency in MS Office (Outlook, Word & Excel). Previous experience of using an MRP or stock management system would be beneficial.

• Salary:
  From £27k (dependent on skills & experience)
• Working hours:
  
  Full time is 37 hours per week - Mon to Thurs 08:00 to 16:30 and Fri 08:00 to 13:00
• Holiday: 25 days plus Bank Holidays (includes Christmas shutdown), Plus, up to 5 days for long service milestones (every 5 years)
• Pension scheme-Auto-enrolment
  -5% + 3% company contributions
• Excellent working environment
• Free parking, spacious offices & employee facilities
• Complimentary fruit, hot / cold drinks and breakfast provisions.

For further information apply today or contact Kim Baker, ENS Commercial Recruitment #PERMSOUTH