Receptionist​/Facilities Coordinator

Receptionist/Facilities Coordinator

Location:

Basingstoke, England, United Kingdom

CBRE is the global leader in real estate services and leverages the industry’s most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Receptionist/Facilities Coordinator

This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organization’s success. The role will also involve Facilities Coordination, overseeing the commercial building’s facilities and ensuring the building is being run to an excellent standard.

• Manning the reception desk and carrying out reception duties.
• Meet and greet internal and external customers to site; issuing visitors passes and lanyards.
• Issue and manage keys via the on‑site procedure; ensure keys are controlled correctly and carry out checks on site keys for the Facilities manager.
• Assist the site team with ad‑hoc requests and reactive works; assist the site technician as required.
• Ensure the provision of a safe & healthy working environment, and ensure compliance with all company policies and procedures, as well as client site policies, procedures and working arrangements.
• Provide high level of customer service, welcoming guests and staff with a warm welcome.
• Manage reception inbox, ensuring an eloquent and timely response.
• Carry out daily walk rounds, ensuring the site is tidy and well maintained, and proactively report any issues or topping up supply levels.
• Sort and manage incoming and outgoing post; arrange the relevant deliveries in a timely manner.
• Manage meeting room bookings and ensure the rooms are set up and arranged ahead of time; support booking where needed.
• Book visitors and guests onto site using the visiting system; ensure visitor passes are accounted for and control removal/addition of staff passes on the access control system.
• Book visitors on the parking system.
• Help with events that take place and ensure subcontractors are working in accordance with their RAMs.
• Issue ATW and conduct DRA and BRR; ensure logbooks are up to date and that the other receptionist is carrying these works to CBRE policies.
• Ensure all reactive jobs are logged on Si7 and closed out timely.
• Create and issue new passes for staff on site.
• Assist with completing reports submitted to the client.

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co‑workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

• Minimum of 1-2 years related experience (e.g., front desk, concierge, hospitality, room management, or customer service roles) is preferred.
• Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees.
• Experience in facilities management and/or dealing with suppliers/contractors beneficial.
• Ability to solve problems and deal with a variety of options in complex situations.

GWS Segment

Entry level

Full-time

Administrative