Workshop Controller

Fix Auto Basingstoke is a trusted provider of high-quality car and van repair services, offering expert solutions for minor dents, scratches, and major collision damage. We are proud to have state-of-the-art facilities and a team of experienced technicians dedicated to precision, efficiency, and safety. Customer satisfaction and transparent communication are at the core of our operations, ensuring every client is informed throughout the repair process.

In addition to our comprehensive car repair services, we are equipped with a dedicated Van Repair Centre, catering to LCV, HGV and Motorhome repair needs in the region.

This is a full-time, on-site Workshop Controller position based in Basingstoke. The Workshop Controller will oversee daily operations within the workshop, ensuring repairs are carried out efficiently and to a high standard. Responsibilities include managing a team of technicians, coordinating repair schedules, maintaining high levels of customer satisfaction, and ensuring compliance with health and safety standards. The role requires effective communication and the ability to manage aftersales processes to deliver an exceptional customer experience.

• Strong interpersonal skills with a focus on achieving and maintaining high customer satisfaction.
• Experience with in workshops or body shops, with a strong understanding of service operations.
• Excellent communication skills, both verbal and written, to effectively liaise with team members and customers.
• Knowledge and experience in aftersales processes and operations.
• Strong organisational and time‑management skills to manage schedules and ensure timely deliveries.
• Demonstrated ability to lead and motivate a team, ensuring efficiency and quality in daily tasks.
• Previous experience in the automotive repair field.
• Ability to commute to Basingstoke.

Mid‑Senior level

Full‑time

Management and Manufacturing

Vehicle Repair and Maintenance

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