National Key Account Manager

The NKAM purpose is to develop mutually beneficial business relationships between Linde and their designated portfolio of customers. Whilst also ensuring:

National Key Account individual targets are achieved

Ensuring all CRM targets including visits, pipeline and quotation quotas are met

Develop and implement a customer strategy for all accounts within their portfolio in conjunction with the CDP and contract managers.

• Achieve business objectives for NKA within designated customer accounts (OI, Net Sales, Profit)
• Manage and develop the National Key account portfolio and pipeline including renewals; through the EOC process.
• Take responsibility for the sales process from forecasting enquiries and order to delivery
• Maintain and update CRM systems to show all customer visits and review meeting.
• Co‑coordinate and respond to all tenders received in conjunction with relevant teams within the business.
• Respond and facilitate any short‑term rental requirements. Identify profitable business opportunities from targeted accounts.
• Ownership of customer communication and stakeholder management.
• Collaboration with the LMH UK Regional Sales team to deliver the most effective customer solution and experience.
• Analysis of account profitability data, identification and proactive intervention to optimise performance.
• Assist in the resolution of aged debt and invoicing queries. Identify any health and safety concerns and advise any necessary recommendations, for both LMH employees and our customers.

Any ad-hoc duties as defined by your line manager.

Required functional competencies /experience and qualifications:

• Relationship management
• Commercial acumen
• Strategic business acumen
• Results focused
• Stakeholder management (internal and external)
• Forecasting, planning and strategy development
• Negotiation skills
• Complex sales process understanding
• Product/solution knowledge
• Change management
• Forecasting and reporting skills
• Communication, presentation skills