Administrator Apprenticeship, Group Policy Servicing

Administrator Apprenticeship, Group Policy Servicing – Unum UK

Job Posting End Date:
January 11.

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

• Monitor mailboxes and manage communications.
• Prepare and collate MI reports for key stakeholders.
• Provide admin support including data entry, quality checks, and resource planning support.
• Update and maintain the SharePoint site.
• Support governance, audit preparation, and compliance tracking.
• Organise team meetings and engagement activities like Star of the Quarter.
• Ensure compliance with regulatory requirements and company policies.
• Coordinate monthly Business Management reporting.

Group Policy Servicing plays a vital role in supporting policy servicing within a regulatory framework. As an Administrator Apprentice, you’ll gain hands‑on experience across a range of activities from managing data, learning about compliance to supporting operational delivery.

• Business Administration fundamentals.
• IT proficiency with Microsoft tools and data analysis.
• Document production and quality assurance.
• Decision‑making and problem‑solving.
• Interpersonal, communication and influencing skills.
• Planning, organisation, and project management.

• Customer‑focused – You care about the needs of the end customer and are committed to providing helpful, friendly and effective support.
• Organised – You’re methodical and detail‑oriented, able to manage multiple tasks and deadlines, especially important when handling sensitive data.
• Communicative – You express yourself clearly, confidently and listen actively. Whether you're explaining something to a colleague, responding to a query, or collaborating with team members, you can tailor your communication to the audience.
• Curious – You’re eager to learn about the full scope of Unum, from onboarding a customer to in‑life management of the policy, and you ask thoughtful questions to deepen your understanding and improve how things are done.
• Collaborative – You enjoy working with others and know that great service is a team effort. You’re ready to support colleagues across the team and the wider business to deliver consistent, high‑quality outcomes.
• Trustworthy – You handle confidential information with care and integrity, recognising the importance of discretion in your responsibilities.
• Proactive – You take the initiative, spot opportunities to improve processes, and follow through on tasks, especially when accuracy and timeliness matter.

• GCSEs (or equivalent) in English and Maths (Grade C/4 or above).
• Strong organisational and communication skills.
• Ability to handle confidential information with discretion.
• PC‑literate with good knowledge of Microsoft Word, Excel, and Outlook.
• Ability to work independently and as part of a team.
• Recently completed a relevant Level 2/3 qualification – could be a T‑Level, A Level, BTEC, NVQ/SVQ Level 2/3, or a Level 2/3 apprenticeship ideally in a Business studies related subject.
• Be available for full‑time work from March 2026 when our apprentice roles start.
• Have lived in the UK or European Economic Area (EEA) for at least 3 years by the start of the apprenticeship in March 2026.
• Be eligible to work full‑time in the UK for the entire duration of the apprenticeship.

• ST0070 Business Administration Level 3 Apprenticeship – Duration: 18 months (plus endpoint assessment period)
• Training Provider:
  Basingstoke College of Technology

• Salary: £24,000
• Performance‑based incentive: 8.5% (Paid in March)
• Company‑funded Life Assurance and Group Income Protection
• Pension Scheme with generous company match (8‑12%)
• 35 Days Holiday (Inclusive of Bank Holidays)
• Healthcare cash plan (Level 1)
• Free parking and onsite perks
• Ecologi carbon offsetting

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to

Unum UK

Internship

Full‑time

Other