Customer Services Executive

Customer Service Executive – TD SYNNEX

We’re looking for a proactive and detail‑focused Customer Service Executive to deliver industry‑leading support to our customers. In this role, you’ll manage after‑sales queries – including delivery issues and order‑related questions – ensuring each customer feels supported, valued, and confident in their partnership with TD SYNNEX.

Our benefits matter – but what truly sets us apart is how we work together. We’re big on trust, transparency, and making space for moments that matter.

• Hybrid working
• Private healthcare, matched pension, enhanced parental & family leave
• Moments that matter paid time off (yes, even for your pet’s birthday)
• Four Business Resource Groups that champion inclusion and belonging
• Clear progression paths and benchmarked salaries
• 19.2% year‑on‑year reduction in UK office energy consumption
• A culture that values every voice and celebrates diverse perspectives
• Our core values: Own It, Grow and Win, Dare to Go, Do the Right Thing

Your purpose is to provide industry‑leading customer service by managing after‑sales enquiries accurately, professionally, and with a focus on continuous improvement.

• Investigate, advise on, and resolve after‑sales queries and delivery‑related issues
• Act as primary contact for customers, ensuring every query is managed through to resolution
• Own and progress all cases within agreed service levels
• Follow company policies, procedures, and delegation of authority when handling delivery situations
• Improve efficiencies in query handling and deliveries, helping reduce credit notes and minimise losses
• Highlight root‑cause issues and support the business in addressing them
• Promote the use of TD SYNNEX’s e‑Business customer service tools
• Support colleagues, contribute to shared goals, and maintain a strong team ethic
• Uphold TD SYNNEX values in all actions and decisions
• Support with additional duties as required

• Prior experience in business or customer service environments
• Strong attention to detail and high levels of accuracy
• Customer‑first mindset with excellent relationship‑building skills
• Clear, confident communication (verbal and written)
• Excellent organisation and time‑management abilities
• Proven experience working effectively in a team
• Working knowledge of Excel and Word (SAP R3 experience desirable)
• A proactive, positive approach and willingness to learn

At TD SYNNEX, our values guide everything we do:
Together, We Own It, We Dare to Go, We Grow and Win, and all above, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

• Elective Benefits:
  Programs tailored to your country to best accommodate your lifestyle.
• Grow Your Career:
  Accelerate your path to success with formal programs on leadership and professional development, plus on‑demand courses.
• Elevate Your Personal Well‑Being:
  Boost financial, physical, and mental wellbeing through seminars, events, and the global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion:
  We celebrate global diversity through inclusive education, peer‑to‑peer conversations, and equitable growth opportunities.
• Make the Most of Our Global Organization:
  Network with other new co‑workers within your first 30 days through our onboarding program.
• Connect with Your Community:
  Participate in internal, peer‑led inclusive communities and activities, including business resource groups, local volunteering events, and environmental and social initiatives.

We’re proud to be a Disability Confident Employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just let us know.

Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: IT Services and IT Consulting