Logistics Administrator

Logistics and & Administration Support
Basingstoke

On-site, Full Time
£25k - £27k depending on experience

About the Role:

We are currently recruiting an Logistics and & Administration Support to join our client’s team based near Basingstoke. This is a key office-based role focused on the efficient processing and management of customer orders, ensuring high levels of accuracy, customer satisfaction and on-time delivery.

Logistics is essential in supporting our technical and laboratory operations. As a key point of contact, you will handle customer consignments efficiently, help deliver outstanding customer service and contribute directly to excellent customer feedback and service performance.

Key Responsibilities:

* Process all incoming customer consignments and equipment efficiently and accurately

* Manage the Receipt of customer orders Preparation of orders for dispatch /shipping

* Book customer equipment into SAP

* Liaise with external logistics partners and counterparts at a second location

* Oversee Customs processes and procedures

* Oversee Collection and delivery by own transport

* Liaise closely with internal departments

* Maintain accurate customer data within SAP/CRM systems

* Handle and resolve customer enquiries and complaints effectively where relevant

* Contribute to customer service improvements and continuous improvement initiatives

What We’re Looking For:

* Previous experience in logistics, order processing, administration or customer service

* Strong attention to detail with a high level of accuracy

* Confident communicator with a professional and customer-focused approach

* Experience using ERP/CRM systems (SAP experience highly advantageous)

* Ability to manage multiple priorities and meet deadlines

* Comfortable working collaboratively across departments

* Proficient in Microsoft Office

Benefits:

* Free onsite parking

* 37.5-hour working week

* Pension scheme, life insurance and income protection (subject to successful probation)

* 22 days holiday + 3 additional days at Christmas + bank holidays

Apply now to take the next step in your career with a company that values precision, professionalism, and people