Customer Service Advisor

Job Posting End Date:
January 13

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

Position:
Customer Service Advisor

Location:

Basingstoke with hybrid working

Our Unum UK Dental Insurance team are looking for Customer Service Advisors to deliver an exceptional service to our customers. You will be responsible for providing a strong call handling experience with excellent verbal and written communication.

To ensure success in this role you will need to:

• Be proactive, curious and a confident communicator
• Have a willingness to learn
• Speak to sales teams, brokers, clients, claimants, or medical providers
• Have good attention to detail and work in a varied and fast-paced environment
• Provide accurate policy, quote or renewal information
• Work autonomously, as well as collaboratively in a team
• Be able to use IT internal systems on a day-day basis with strong administration skills

The successful Customer Service Advisors can expect:

• Full training
• Generous Bonus
• DC Pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Monday - Friday (no weekends)
• Salary sacrifice electric car scheme with free on site electric chargers.

Unum operates a hybrid working model, our Teams come into the office 3 days per week and will be required to attend office full time for the first month for training purposes.

Previous successful applicants have been from backgrounds in: retail, leisure, hospitality, customer services, administration or insurance/financial services.

From our experience, this position is commutable from Farnborough, down to Guildford, Winchester or across Andover.

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to

Company:
Unum UK