Field Service Engineer

Are you passionate about the world of arcade gaming?

Right Now Group is partnering with a well‑known company in the amusement industry, known for its top‑tier arcade machines and innovative gaming solutions.

Due to continued growth, they are now looking for an Arcade Engineer to join their Field Service Engineering team. This is a fantastic opportunity for someone with experience in servicing arcade equipment or a similar field‑based engineering role.

If you are an engineer seeking a company that offers clear career progression? With a structured tier system in place for all engineers, this is the perfect opportunity to take your career to the next level.

IMPORTANT: A company vehicle will be provided - all applicants must hold a valid driver's license due to the nature of the role.

Job Title: Field Service Engineer

Weekly

Hours:

40 hours (Shift pattern includes weekends and public holidays)

Salary: £28k - £34k with up to a 7.5% bonus and vehicle including personal use

Role Type: Full-Time Permanent

Location: Field-based - covering various locations across Reading, Bracknell and Basingstoke, Oxford, Swindon, Slough

• Install, maintain, and service arcade equipment at multiple locations.
• Conduct network diagnostics and ensure machines are running smoothly for maximum revenue generation.
• Perform regular preventative maintenance and PAT testing to ensure machines meet safety standards.
• Manage and restock merchandise for select machines.
• Follow all Health & Safety regulations to ensure safe working conditions.
• Work closely with internal teams to manage parts, stock, and redemption tickets efficiently.
• Respond to reactive maintenance requests and ensure minimal downtime for machines.
• Be part of an on‑call rota for out‑of‑hours maintenance when required.
• Able to handle heavy lifting and work in confined spaces.

• Previous experience in a Field Service Engineering or Technician role, preferably within the arcade or amusement machine industry, alternatively bowling or white goods.
• Hands‑on experience with arcade equipment installation, servicing, and repair.
• Strong customer service skills and the ability to build good relationships with clients.
• A flexible approach to working hours, including weekends and public holidays.
• Problem‑solving skills and the ability to manage multiple tasks and deadlines.
• Ability to work independently as well as part of a team.

• Performance‑based bonus up to 7.5%, increasing to 10% after your first year.
• £350 bonus for perfect attendance increasing to £500 in year 2.
• 5% pension contribution.
• Excellent career progression opportunities with a clear development path to help you grow within the company.
• Company car including personal use.