Payment Operations Associate

Overview

The opportunity

We have an opportunity for a Payments Operations Associate to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. We pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

Working in our Payments Operations team, you will support the team in creating and maintaining payments across each of our business divisions – Savings, Omni and Property. You will assist in the timely and accurate processing of payments via Bacs, Faster Payment and cheque, as well as completing internal banking movements within the required timescales whilst maintaining regulatory adherence and meeting Service Level Agreements.

The role will be based in our Basingstoke office, Monday to Friday 09:00 to 17:30. The role is offered on a fixed-term contract basis for up to 12 months in duration.

• Support the processing of payments across the Savings, Omni and Property divisions using Bacs, Faster Payments and cheques.
• Complete internal banking movements within required timescales while maintaining regulatory adherence and meeting Service Level Agreements.
• Work as part of a team to ensure accuracy and timeliness of payment operations.

• Demonstrable experience working within a payment processing capacity.
• Sound knowledge of Excel and the ability to work at pace.
• Team player with a natural problem solver mindset, inquisitive and logical, with meticulous attention to detail.

• Competitive salary (guide £25,000 dependent on skills and experience).
• Annual performance-related bonus based on individual and company performance.
• Generous contributory pension scheme, life assurance, 25 days annual leave (plus bank holidays), with option to buy/sell up to 5 additional days (terms apply).
• Extra day paid annual leave for Volunteering.
• Wellbeing benefits including healthcare through Equipsme, TELUS Health EAP, free eye test vouchers, discounted gym membership, and season ticket travel loans (where applicable).

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to being a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact

For more information, visit