IT Service Desk Analyst IT

IT Service Desk Analyst (1st Line Support)
Location:Basingstoke (with occasional site visits)
Job Type:Full-time, Permanent

Salary: up to £28,000 + overtime

If you're a tech-savvy problem solver with a passion for helping people and a drive to deliver excellent service, this could be the perfect opportunity for you.

Reassured Ltd is the largest non-advised life insurance intermediary in the UK with established locations in Basingstoke, Portsmouth, Southampton, Manchester, Bristol and Chester.

We’re looking for a proactive and personable IT Service Desk Analyst to join our growing IT team. In this role, you’ll be the first point of contact for technical support, helping to keep our systems running smoothly and our internal users supported.

Key Responsibilities:

• Provide 1st line support via phone and ticketing system
• Diagnose and resolve hardware and software issues
• Install and configure computer systems and applications
• Support the rollout of new tools and technologies
• Escalate complex issues following established processes
• Deliver excellent customer service to internal stakeholders

What We’re Looking For:

• Understanding of Windows operating systems, hardware, and internet fundamentals
• Strong communication and problem-solving skills
• Ability to manage a busy workload and prioritise effectively
• Experience with Microsoft Office and basic IT support
• Desirable: familiarity with ticketing systems and a full driving licence

You will have the opportunity to work within a successful, award winning and growing company.

What each employee does at Reassured matters. Therefore, we will offer you career development, progression, and company-wide incentives to reflect this.

• Employee Assistance Programme
• Enhanced maternity leave
• Medical cash plan
• Virtual GP
• Enhanced annual leave with length of service
• Death in service (3x your basic salary)
• Free parking
• Referral scheme (up to £2,400 a year per referral)
• Incentives, including annual trips abroad