Operations Manager

Role Purpose

Lead the company s project operations with a focus on quality, compliance, and accountability.
Ensure all departmental leaders manage their teams to the highest standards of quality, safety, and regulatory compliance.

Key Responsibilities

1. Quality & Compliance Leadership

• Embed a culture where quality, compliance, and accountability are core expectations.
• Ensure all departments deliver work compliant with client, design, and regulatory standards.
• Implement continuous improvement through regular management audits and reviews.

2. Departmental Oversight

• Manage and support department leaders to uphold standards of efficiency, quality, and compliance.
• Set clear expectations and hold regular performance and review meetings.
• Ensure all stages from quotation to handover meet programme, quality, and compliance objectives.

3. Project Delivery Oversight

• Oversee the full project lifecycle: design, procurement, installation, and handover.
• Lead regular operational reviews to monitor compliance, programme, and commercial performance.
• Ensure client satisfaction through consistent delivery and adherence to standards.

4. Commercial & Strategic Management

• Guide leaders on project profitability without compromising quality or compliance.
• Promote commercial discipline in variation management and risk control.
• Support effective supply chain management and performance monitoring.

5. Stakeholder Engagement & Reporting

• Act as the senior point of contact for clients, partners, and regulators.
• Report to Directors on performance, risk, and improvement initiatives.

Key Performance Indicators

• Quality & Compliance: Audit outcomes, training, and regulatory adherence
• Project Delivery: Programme, budget, client satisfaction, and defect rates
• People: Departmental engagement, retention, and staff development

Candidate Profile

Essential

• Extensive experience in project operations in Construction or Mechanical Engineering.
• Proven leadership across multi-disciplinary teams.
• Recognised design competence (e.g., industry certification or equivalent).
• Strong people management and accountability skills.
• Solid commercial awareness and costing understanding.
• Excellent communication and stakeholder management.