Business Services Manager

About the job. At National Highways, we're looking for a Business Services Manager to help us deliver exceptional administrative and business support across the South East region. This role can be based at any of our regional offices in Basingstoke, Maidstone, or Guildford on a hybrid working pattern of 2 days per week in the office. You'll play a key role in ensuring smooth operations, supporting our teams, and driving continuous improvement.

Working alongside other Business Services Managers and reporting to the Head of Performance Assurance and Business Services, you'll make sure our services meet high standards and provide real value to colleagues and customers. You will:
Assess and allocate resources to meet the region's administrative support needs. Ensure customer-facing administration, including correspondence and enquiries, is delivered accurately and professionally. Provide management support across key administrative processes and produce timely reports and documentation to inform decision-making. Lead and develop your team, monitoring performance and fostering a culture of high standards and continuous improvement. Promote health, safety, wellbeing, and best practice across all service activities.

About you. Proven experience managing successful teams in a shared or business services operational environment. Strong customer focus and ability to deliver high-quality service. Excellent organisational and all round verbal and written communication skills. Proficiency in MS Office with ability to produce and maintenance of a range of complex documents and spreadsheets A flexible and collaborative approach, with proven stakeholder management skills.

About us . Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.