SOC Alarm Response and Investigations Controller

SOC Alarm Response and Investigations Controller

Location:

Basingstoke

Hours:

Full time, 4 on/4 off, days and nights 06:00–18:00 and 18:00–06:00
Pay: £15.60 pa

We are seeking a confident and experienced SOC Alarm Response & Investigations Controller (AR&IC) to support the delivery of physical security services across the VE region. Working alongside the VE SOC Lead, you will act as a first point of contact for all physical security emergency escalations, taking ownership of incidents and supporting timely, well‑judged decision‑making.

• Act as a first point of contact for physical security emergency escalations, supporting accurate and timely decision‑making and escalation.
• Manage and operate VE SOC systems, overseeing alarm responses, communications, officer tasking and incident tracking on a 24/7 rotation.
• Take ownership of incidents from activation through to resolution, ensuring issues are addressed openly, promptly and professionally.
• Supervise, task and direct deployed security officers and resources across the VE regional portfolio.
• Provide out‑of‑hours operational support and guidance to UK sites, ensuring compliance with security service requirements.
• Support the SOC Lead with investigations and the production of clear, accurate incident and performance reports.
• Ensure compliance with all company and client processes, procedures and protocols.
• Maintain effective control room operations including access control, patrol coordination, CCTV monitoring and emergency response.

• Annual leave entitlement of 5.6 weeks.
• Lifestyle benefits – mortgage and financial advice, vouchers for shopping outlets and food stores, employee referral scheme.
• Learning & Development – eLearning courses, on‑site training, apprenticeships and in‑house training sessions.
• Health and Wellbeing – life assurance scheme, mental health support specialists.
• Access to an online GP for you and your dependents.
• Financial support and discounts on hundreds of retail sites.
• Cycle to Work scheme.

• Proven experience supporting the management of incidents involving multiple agencies or stakeholders.
• Demonstrated ability to remain calm and act decisively under pressure in incident or crisis situations.
• Strong attention to detail with the ability to work in a systematic and structured manner.
• Excellent verbal and written communication skills, including the production of concise reports.
• Experience operating within a technologically advanced control room environment using integrated security and CCTV systems.
• Strong customer service skills supported by confident communication and advanced IT capability.
• Proven reliability with high standards of punctuality, attendance and personal presentation.
• Ability to work effectively as part of a team, promoting equality, diversity and an inclusive environment.
• Valid SIA Licence.
• First Aid at Work Certificate.

• ILM Level 2 (or equivalent) Management qualification.
• SIA Door Supervisor Licence.

Please note that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, but each case will be assessed on an individual basis. For information about Wilson James’ commitment to Equality, Diversity and Inclusion, visit