Shipping Administrator

We are an equal opportunities employer with a flexible approach. Hiring the right team is of paramount importance to us so we work with all employees to ensure they can ‘Work Where they Work Best’. Our hybrid working solution allows us to cater to the different needs of our workforce whilst still providing outstanding service to our customers. Both yours and the business’s needs will be discussed at interview to reach a mutually beneficial working schedule.

We are always keen to hear from people wishing to work with us so please review our current job vacancies below.

Purpose of the Role

As we continue to grow and strengthen our international supply chain, we are seeking a highly organised and proactive Shipping Administrator to support our logistics operations. This role plays a key part in coordinating shipments from the Far East, managing EPR (Extended Producer Responsibility) requirements, ensuring customer compliance, and delivering a consistently high standard of service to key accounts.

Main responsibilities

• Coordinate and manage international shipments from the Far East, booking shipments and tracking deliveries from point of origin to final destination
• Prepare shipping and customs documentation, ensuring shipments comply with Customer and other regulatory requirements
• Raise and process invoices, complete customs paperwork, and input accurate data into ERP systems
• Collect missing data and complete EPR submissions on behalf of Curious Universe
• Keep up to date with evolving international trade regulations, proactively updating internal processes and documentation to ensure continued compliance
• Regular communication with third party suppliers in the Far East to ensure goods ship on time and meet customer requirements
• Liaise closely with our third-party logistics (3PL) partners in Europe to arrange inbound deliveries and ensure timely onward distribution to customers
• Provide excellent administrative and Customer Service support to major global accounts, including order processing, query resolution, and maintaining strong customer relationships
• General administrative duties including, but not limited to, handling emails, raising invoices, checking paperwork and input of data.

Skills & Experience

• Strong attention to detail with excellent organisational and time management skills
• Excellent verbal and written communication, particularly with overseas suppliers and freight forwarders
• Proficient in Microsoft Office (Excel in particular); experience with Dynamics 365 a plus
• A proactive, solution-focused mindset with the ability to work independently and as part of a team
• Previous experience in shipping/logistics is a bonus!

The role is full time and based in our Bath office.