Creative Services Manager

That Media Thing has a vacancy for a Creative Services Manager to lead the delivery of Creative Services, providing exceptional design and organisational skills to our clients and internal divisions.

We are recruiting for a full-time, hybrid-working position based at That Media Thing's head office in Bath, UK. As Creative Services Manager, you will be working within an established team of Content and Paid Media Marketing professionals, across a wide range of client projects across a diverse range of sectors, most of which have global marketing needs.

Candidates should be confident in delivering high-quality outputs across multiple disciplines, while taking on a wide range of responsibilities for client accounts in support of the wider team in delivering and developing best-in-class services to our clients. You should also be agile and able to approach and tackle varied challenges, both inside and outside of the Creative Services environment.

Our priority is to recruit the right fit for our creative culture, so candidates need to have a passion for exploring, questioning and forward-thinking with exceptionally high standards for quality control.
This is a fantastic opportunity for a highly skilled designer to join a fast-moving marketing agency, where a passion for creative excellence underscores our working ethos. Join a business well and truly on the up and play a key role in its future success.

• Work alongside existing in-house team members as well as engage with, and manage, external contractors when applicable
• Build solid relationships with the wider team to ensure communication is strong, and that workflows and procedures are understood, adhered to, and improved upon over time
• Provide clear, specific, and timely feedback to creative team members
• Act as the Creative Services point of contact for clients who require That Media Thing's expertise in this area
• Build trusted relationships with clients and partners
• Keep up to date with developing design practices, specifically relating to innovative social media and digital marketing thinking and best practices, to both share with the creative team, and apply new strategies to client campaigns
• Embed yourself within the processes and culture of That Media Thing, as well as offer up your own ideas on improvements and enhancements to areas relevant to you
• Take the lead when pushing the Creative Services team forward as it looks to expand operations and offerings to existing and new clients

• Work with clients to outline and define creative briefs, and in turn present these to other creative team members to carry out (or to take on yourself)
• Ensure all creative outputs meet client objectives, offering client-facing collaborative discussion where necessary to align client requirements with That Media Thing's objectives
• When onboarding new clients (or digesting newly rolled out client brand guidelines), it is the Creative Services Manager's job to get under the skin of the client and ensure they have a sound understanding of the look and feel that the client is aiming for
• Be well versed in the clients you will be tasked with managing from a creative perspective - with the help of existing That Media Thing colleagues, the hope is that you will have met this client base either face-to-face or via video call
• Support the wider team when pitching, presenting, and costing projects for clients
• Design repeatable processes where appropriate, to build efficiencies and to understand the resource/financial implications for That Media Thing when undertaking such projects
• Be responsible for internal quality checking for all creative material that is produced and delivered to clients (both internal and external)
• Proactively look to develop That Media Thing's creative offerings, whether this is through ever-evolving best practices, advancements in software (e.g. AI), training courses, and so on
• Ensure both internal and external clients are matched with the best possible creative solution (in-house resource versus external contractor) based on project type
• Offer consultative and practical design support to both clients and internal stakeholders
• Ensur…