Customer Advisor

Job Overview

Join to apply for the Customer Advisor role at Touchstone Group Ltd

We are looking to recruit a Customer Advisor on a permanent basis. Based in Bath, you will provide customer service to residents, in such a manner that client expectations and SLAs are met, whilst complying with statutory and contractual requirements.

Monday to Thursday 9am - 5.30pm and 9am - 5pm on Fridays. After an initial period of training (around 2-4 weeks) we are able to offer remote / hybrid working.

Touchstone are looking for individuals with some form of customer service experience and someone who can multi task and deal with challenging situations. If you are experienced in property management this skill will allow you to succeed within the role. You will have great communication skills as you will be required to build and sustain good relationships with our appointed contractors to guarantee smooth processes.

The ideal applicant will have basic to moderate Microsoft Office skills.

• Customer Service / Admin experience
• Good IT skills
• Excellent communication skills
• Stakeholder engagement / management
• Ability to multi‑task

• Excellent holiday pay and sick pay
• Pension with matched contributions
• Training
• Extra perks: huge discounts and offers from shops, cinemas and much more

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know.

Safeguarding:
We follow robust safeguarding policies and procedures to protect children, young people, and adults at risk from harm, abuse, and neglect. All employees, volunteers, and contractors must uphold the highest standards of safeguarding and accountability.