Customer Advisor

Join to apply for the Customer Advisor role at Places for People.

At Places for People, we hire people, not numbers! We value enthusiasm, community spirit, respect and a passion for creating inclusive and thriving communities for both our customers and employees.

We are looking to recruit a Customer Advisor on a permanent basis. Based in Bath, you will provide customer service to residents, ensuring client expectations and SLAs are met while complying with statutory and contractual requirements.

The working hours for this role are Monday to Thursday 9 am – 5:30 pm and 9 am – 5 pm on Fridays. After an initial training period of approximately 2–4 weeks we offer remote/hybrid working.

For more information you can download our job profile from our website.

Touchstone seeks candidates with customer service experience, the ability to multitask, and to deal with challenging situations. Experience in property management would be an advantage. Excellent communication skills, stakeholder engagement, and basic to moderate Microsoft Office skills are required. A basic DBS check is mandatory.

• Customer Service / Admin experience
• Good IT skills
• Excellent communication skills
• Stakeholder engagement / management
• The ability to multitask

• Excellent holiday pay and sick pay
• Pension with matched contributions
• Training opportunities
• Extra perks, including huge discounts and offers from shops, cinemas, and more

If you meet the criteria and are ready to take the next step in your career, please follow our simple 5‑minute application process. Upload a CV and a supporting statement showing how you meet the requirements of the role. If you have any questions, email the recruitment team.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria. If you would like to be considered under this scheme, please indicate this in your application.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We’ll work with you to ensure you can perform at your best.

Safeguarding is everyone's responsibility. We protect children, young people, and adults from harm, abuse, and neglect. Our policies ensure all employees, volunteers, and contractors uphold the highest standards of safeguarding. This includes pre‑employment DBS checks where applicable.

We support the Armed Forces Covenant and guarantee an interview for any candidate who is, or has been, a serving member of the Armed Forces (including reservists, veterans, cadet instructors, and spouses/partners) who meets the essential criteria.

We are a Level 2 Disability Confident Employer. Disabled applicants who meet the essential criteria are guaranteed an interview under the Equality Act 2010.

Neurodiverse applicants who meet the criteria for a vacancy are guaranteed an interview.