Guest Assistant

Guest Assistant – Thermae Bath Spa

Job : YTL
2238

Branch: Thermae Bath Spa

Location: Thermae Bath Spa, Bath

Salary/Benefits: £12.21 per hour plus great benefits

Contract type: Permanent

Hours: Full Time

Shift pattern: 08:00–21:30, including some weekends; approx. 37.5 hours per week

Posted date: 05/12/2025

Closing date: 18/01/2026

As a Guest Assistant you will support guests throughout their spa journey, maintain the pool areas, and keep the spa in an orderly state. The role requires previous experience in a similar hospitality or customer service position, superb customer service skills and exceptional personal presentation.

• Assist guests throughout the spa experience, welcoming and guiding them.
• Maintain cleanliness and order of pool areas and the spa environment.
• Deliver outstanding customer service, addressing guest enquiries and ensuring satisfaction.
• Present yourself professionally, upholding the spa’s high standards.

• Previous experience in a similar hospitality or customer service role.
• Excellent interpersonal and communication skills.
• High commitment to personal presentation and professionalism.

Shift hours vary between 08:30 am and 09:30 pm, with some weekend work; approx. 37.5 hours per week.

• Guest Experience – up to 12 visits per year for a maximum of three guests.
• Incentive payments for exceptional service.
• Referral bonus – £500 for a successful referral.
• Graduated holiday allowance – 5.6 weeks starting, +1 week after 5 years of service.
• Recognition programmes aligned with company values.
• Career investment through Hospitality Apprentice programmes and progression plans.
• Learning and Development via Digital Learning platform and courses.
• Financial wellbeing – lifestyle savings and discounts across 1,200+ retailers.
• Health and wellbeing – interactive platform and Employee Assistance Programme.
• Health care cash plan benefits, 24‑hour GP access.
• Pension scheme for future planning.

Thermae Bath Spa is an award‑winning day spa located in the heart of the world‑heritage city of Bath. Guests can bathe in natural thermal waters, just as the Celts and Romans did over 2,000 years ago. Facilities include a spectacular open‑air Rooftop Pool, the indoor Minerva Bath, a new multi‑sensory Wellness Suite, and the historic Cross Bath.

Only those eligible to work in the UK will be considered for the above position.