Customer Service & IT Coordinator

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Customer Service & IT Coordinator Summary: Bath & West Community Energy is a not-for-profit community business that tackles climate change through clean energy generation and energy efficiency measures in homes. We recycle surplus income, via the BWCE Fund, to support community action on carbon reduction and fuel poverty. We re looking for a friendly, organised and digitally confident Customer Service & IT Coordinator to join our growing team.

You ll be the first point of contact for enquiries, providing clear and empathetic support to Home Energy customers, BWCE members and the public. You ll also help colleagues use internal digital tools, maintain accurate data records and contribute to improving systems and processes across BWCE. This isn t a technical IT role - it s ideal for someone who enjoys helping people, solving problems and making things run smoothly.

Your tasks:

• Deliver outstanding customer service by phone, email and online
• Support Home Energy enquiries and customer journeys
• Maintain CRM records and booking processes
• Provide light-touch support with digital tools (MS365, SharePoint, Sense
  
  HR)
• Help improve digital workflows and reduce manual tasks

You ll bring:

• Experience in customer-facing roles
• Confidence using digital tools and learning new systems
• Excellent communication and organisation
• A calm, empathetic approach
• Alignment with BWCE s community-focused mission

To apply , please complete our application form and equality and diversity monitoring form and send to (Use the "Apply for this Job" box below). Closing date: 19th January Salary: £31,000

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