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Customer Service Rep Customer Success Mgr./ CSM Client Relationship Manager HelpDesk/Support

Head of Customer Experience & Service Delivery

Job in Bath, Somerset County, BA1, England, UK
Listing for: YTL UK
Full Time position
Listed on 2026-01-10
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM, Client Relationship Manager, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 150000 - 200000 GBP Yearly GBP 150000.00 200000.00 YEAR
Job Description & How to Apply Below
A leading utility company in the UK seeks a Head of Customer Service to manage and enhance customer service delivery. You will lead a team to ensure high customer satisfaction, drive efficiency, and handle complex issues.

Your role involves improving processes, responding to emergencies, and fostering a culture of continuous improvement. Ideal candidates have leadership experience in customer service, preferably within the water industry, and possess excellent communication skills.
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