Advanced IT Apprentice

Advanced IT ApprenticeDepartmentDigital, Data & Technology GroupSalaryStarting from £22,743Closing dateSunday 04 January 2026About the roleThis is a great opportunity for you to begin and develop your IT and Audio Visual (AV) career, and if you have a passion for technology, we'd love to hear from you. This is a four-year advanced apprenticeship, and the successful applicant will receive support for a formal Level 6 day-release training course, additional training in IT, AV and customer service may also be provided.

During your apprenticeship, there will be an opportunity to gain experience working in different areas of IT by spending time in other teams within DDaT. You'll be joining our small, experienced standard support team working in a very busy, fast-paced environment where you will gain experience and exposure to a variety of challenges and problems that will support your learning and allow you to put your newly gained skills to practical use.

You will work with the team to provide an outstanding IT and AV service to both our students and staff. No two days will be the same, providing help and advice in person, via telephone and remote support as well as through our ticket management system (TOPdesk). As part of our supportive team of 21 1st and 2nd line analysts, you will be supporting administrative, teaching, and learning activities across the university.

Day to day activities include:

- Rectifying faults and providing advice on a wide range of hardware, including audio-visual equipment, operating systems, and software
- Investigating and providing basic hardware and audio-visual repairs
- Assisting with the build and deployment of DDaT supported equipment to teaching/learning spaces, meeting rooms and offices as needed
- Helping to develop our knowledge base and self-help guides
- Working on projects/small works as required and as staff resource allowsAbout youYou will be interested in developing your career within IT and AV, and enjoy problem-solving software and hardware issues, as well as delivering great support. You will also have:

- Great customer service skills with the ability to communicate with a wide range of people.

- Either through study, personal interest or work, an understanding of one or more operating systems, e.g., Windows, MacOS, mobile platforms and/or audio-visual equipment.

- Experience using common office software.

- A self-motivated approach.

- The ability to work alone, in a team or with your peers.

- Excellent interpersonal skills.

- The ability to enjoy working in a busy customer-facing, fast-paced environment and multitask and prioritise effectively.Further informationFor an informal discussion about the role, please contact Sherilyn Elmes, IT & AV Service Manager, or Felipe Vergara, IT & AV Support Manager. However, please ensure that you submit your application through the university's website.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality, receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from underrepresented groups, and value the positive impact that will have on the university.

We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader, autism-friendly university, and committed to building disability confidence and supporting disabled staff. What we can offer youWe're continually expanding our benefits package to better support you and enhance your experience with us, and the below is just an example of some of the many great benefits we offer:

- Free counselling services through Health Assured
- Cycle to work scheme
- Electric…