Operations Manager

At Places for People, we hire people, not numbers! Our focus is on hiring those who embody our People Promises: doing the right thing, being enthusiastic, motivated to grow, believing in community spirit, respectful, and enjoying their work.

As the UK's leading social enterprise, we are dedicated to creating inclusive and thriving communities for both our customers and employees.

The Operations Manager (permanent) reports directly to the Portfolio Manager and plays a key role in managing the delivery of all property management services within the business area. You will continually improve management services to meet budget targets and client expectations. A basic DBS check is mandatory.

• Deliver property management services for void properties and administrative tasks in line with current legislation and best practice
• Assess and improve existing operational procedures, collaborating with other Senior Managers to determine best practice and implement a uniform approach
• Maintain a high standard of customer service
• Lead line management, conduct appraisals, and develop other staff members
• Work closely with stakeholders to ensure service quality and compliance

• Knowledge of the property sector
• Experience leading and managing teams
• Sound financial skills
• Analytical/problem‑solving skills
• Stakeholder engagement skills

• Excellent holiday pay and sick pay
• Pension with matched contributions
• Training opportunities
• Extra perks including huge discounts and offers from shops, cinemas, and more
• Job security in a large, diverse, and ambitious business

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

If you require reasonable adjustments to support your application or interview experience, please let us know. We will work with you to ensure you have the opportunity to perform at your best.

Safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. Our recruitment process includes pre‑employment checks, including DBS checks where applicable, to promote a safe and secure working environment. By joining Places for People, you will contribute to our safeguarding culture by following our policies and reporting concerns to protect those in our communities.