Global Learning Delivery & Operations Manager

Global Learning Delivery & Operations Manager

Join Buro Happold as the Global Learning Delivery & Operations Manager, leading the delivery and operations of global learning programmes that grow capability and drive high performance across the business.

Location:

Hybrid working model based in London or Bath offices.

Key Responsibilities

• Lead global L&D initiatives, ensuring alignment with strategic goals and scalability across regions.
• Own cross‑discipline learning portfolio and budget, optimising quality, efficiency and learner experience.
• Use data and learner insights to evaluate programme effectiveness and make evidence‑based recommendations.
• Partner with business leaders, Digital Enablement, Programme Delivery and external L&D providers to design initiatives aligned to future capability needs.
• Drive automation and improvement of L&D systems, tools and workflows to reduce manual effort and enhance operational efficiency.
• Lead and develop L&D Coordinators responsible for end‑to‑end programme administration.

Success looks like

• Strategic L&D priorities delivered effectively with engaging global learning experiences.
• Streamlined, data‑driven learning operations that improve learner experience.
• Strong, collaborative relationships with stakeholders, ensuring L&D connects to business outcomes.
• A motivated, high‑performing operations team continuously improving processes and digital capability.

What you’ll bring

• Proven experience coordinating L&D programmes in a complex or global environment.
• Experience managing L&D coordinators or similar roles, ensuring high programme delivery standards.
• Confidence working with subject matter experts and commercial awareness, including setting and managing budgets.
• Hands‑on experience with a Learning Experience Platform or LMS, using data and insights to inform decisions.
• Ability to learn and adapt at pace, solve problems across diverse stakeholder groups.
• Collaborative and relationship‑focused approach across HR and Global Business Service.
• Confidence producing clear, accurate reports, insights and presentations for varied audiences.
• Curiosity about digital tools and data, with a commitment to continuous skill development.

Benefits

• Hybrid working arrangements.
• Competitive salary and benefits package including private medical insurance, life assurance and income protection.
• 10% car allowance.
• 25 days holiday per annum plus flexible holiday arrangements.
• Company pension scheme.
• Flexible benefits: cycle scheme, dental, optical cover, travel insurance, season ticket loans, corporate discounts.
• Enhanced parenthood leave policies and 3pm finish on the last Friday of the month.
• Commitment to continuous development and learning programmes.
• Entitlement to two memberships to professional bodies or subscriptions.
• Employee assistance programme and wellbeing activities.

Apply now to join Buro Happold’s inclusive learning culture. Contact  with any application questions.