Shop Manager

At Dorothy House Hospice Care, our charity retail shops play a vital role in funding compassionate, specialist care for people with life‑limiting illnesses and their families. Working in one of our retail stores, you will be at the heart of your local community – running a successful charity shop where every sale directly helps us provide comfort, dignity, and support to patients and their families when they need it most.

We will provide you with all the tools, training and support you will need to lead a team to deliver the best customer experience!
No retail or charity experience needed
, just a willingness to learn and lead!

• To ensure there is sufficient stock, efficiently sorted and prepared for sale.
• To ensure stock collection/deliveries are managed effectively and implement the shop price guide in order to maximise sales.
• To train, inspire and lead both paid staff and our incredible volunteer teams that work with you in our stores.
• Ensuring that staff and volunteers are competent to prepare goods for display; display and rotate goods; provide great customer service; maintain high standards of cleanliness and tidiness; implement all aspects of the Gift Aid scheme.
• To actively recruit and encourage volunteering within your shops, maintain a volunteer rota to ensure shop is trading at all published times.
• To ensure the Gift Aid scheme operates legally and effectively regarding approach to donors; preparation and sale of stock; and recording and inputting data of donor and sales information.
• To ensure the maintenance, safety and security of all parts of the shop's premises.
• To ensure that all backstage areas are properly organised and operate efficiently always maintaining adherence to health and safety guidelines.
• To provide management cover for other shops as required.

See our full detailed Job Description on our website for more information.

Both our Manager and Deputy Shop Manager positions are full time
. You will be contracted to work 37.5 hours per week, working 5 days out of 7. Please note in your application which position you would like to apply for. Due to the nature of this role, you will be required to work regular weekends.

This role is physically demanding and requires regular lifting, moving stock, and being on your feet for extended periods. While full manual handling training will be provided and we commit to considering reasonable adjustments, applicants should be aware that the core duties of this role require a high level of physical activity.

Essential requirements:

• Good standard of Maths and English
• Strong team worker with the ability to motivate and lead a team
• Excellent prioritisation and organisational skills
• Customer focused with an energetic and enthusiastic attitude

Desirable requirements:

• Experience working in Retail or Charity Shop
• Experience with in a management role
• Full UK driving licence with access to a vehicle

The Dorothy House Retail team is an incredible place to work, these are just a few of our benefits that we offer to our staff:

• Discretionary Bonus scheme - a yearly bonus for our retail staff
• 23 days plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
• An excellent training and development program from day one, to support and grow you through your career!
• Pension with Life Assurance.
• Colleague discount across our 30 retail stores.
• 45p per mile for work travel.
• Mindful Employer Plus Charter - supporting our colleagues with access to impartial, confidential advice when you need it most.

If this sounds like your ideal job, then we'd love to see your application.

Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application