Store - Customer Assistant - Warehouse Operative Southgate

Job Overview

Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

• Accept deliveries, unpack goods, and prepare crates to keep the shop floor fully stocked.
• Use in‑store systems and tools to track deliveries, manage stock, and ensure products are correctly placed.
• Work closely with colleagues from across the store to support a smooth operation and create an inclusive environment.
• Adapt to changing needs of the store and perform various operational tasks with flexibility.
• Serve customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring shelves are always stocked.
• Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service.
• Build expert product knowledge to sell and recommend our products and services.
• Utilise all digital tools and communication channels to deliver for the customer every time.
• Ensure compliance with health and safety legislation by being 18 years of age or older.

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for it regularly.
• Accountable for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application.

We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.