Customer Service Assistant​/Operations Administrator

Customer Service Assistant / Operations Administrator

A fast-paced office-based role supporting time‑critical logistics operations, handling customer enquiries, coordinating same‑day transport and delivering accurate administrative support within a busy operations environment.

If you’ve also worked in the following roles, we’d also like to hear from you:
Operations Assistant, Transport Administrator, Transport Coordinator, Call Centre Advisor, Customer Service Administrator, Logistics Administrator.

SALARY: £26,000 per annum

LOCATION: Bathgate, West Lothian, Scotland

JOB TYPE: Full‑Time, Permanent

WORKING HOURS: Rotational shifts Monday to Friday, 7.5 hours per day between 8 am and 6 pm

You will be required to participate in an On‑Call Rota covering evenings and weekends, which is paid in addition to salary.

We have a fantastic new job opportunity for a Customer Service Assistant / Operations Administrator to join a busy head office operations team supporting time‑sensitive transport services. This role suits someone who thrives in a structured, fast‑moving office environment.

As a Customer Service Assistant / Operations Administrator, you will act as the first point of contact for customers, suppliers and partners, handling incoming calls and emails relating to urgent same‑day transport and logistics solutions. Accuracy, communication and prioritisation are key.

The Customer Service Assistant / Operations Administrator role also includes shared responsibility for administrative tasks such as pricing, invoice authorisation and third‑party shipment tracking. Full training is provided to support your development within the team.

Ready to make your next career move?
Apply Now for our Recruitment Team to review.

• Handling Incoming Enquiries: Managing high volumes of calls and emails professionally
• Processing Transport Requests: Coordinating time‑critical same‑day shipments accurately
• Customer Service Support: Providing clear updates and solutions for urgent logistics needs
• Shipment Tracking: Monitoring and updating third‑party transport movements
• Administrative Support: Assisting with pricing, invoicing and clerical tasks
• Data Accuracy: Maintaining high attention to detail across systems and records
• Rotational Responsibilities: Supporting large distributions and specialist transport tasks
• Team
  
  Collaboration:
  
  Working closely with colleagues to meet operational deadlines

• Previous experience working in a busy call centre, customer service or transport environment
• Proven experience handling high call volumes and time‑sensitive enquiries
• Strong communication skills with a professional and confident telephone manner
• Good working knowledge of Microsoft Office, including Excel and Outlook
• High levels of accuracy and attention to detail
• Ability to manage priorities effectively in a fast‑paced operations setting
• A proactive, organised and reliable approach to work
• Willingness to participate in an on‑call rota covering evenings and weekends

• 24 days annual leave plus 4 days over Christmas and New Year
• Paid on‑call rota
• Full training provided
• Opportunities for development within the organisation

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB ‑P14255