Customer Service Team Leader

Customer Service Team Leader at Paddy Power

Join to apply for the Customer Service Team Leader role at Paddy Power
. As a Customer Service Team Leader, you will welcome customers, provide best‑in‑class service, promote our online and retail products, and help create a friendly atmosphere in our retail shops.

Starting Salary: £12.75 per hour

• Assisting customers to place bets through various channels, such as betting terminals, telephone services, and in‑shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to different situations while remaining customer‑focused
• Fulfilling social responsibility duties by adhering to established guidelines and regulations
• Hosting customers in the shop, cross‑selling retail and online products, and clearly communicating answers to customer queries
• Informing customers about latest promotions

• Competitive salary with pay increases after performance reviews
• Performance bonus and promotional rewards
• Annual and quarterly rewards
• Flexible work patterns
  
  Family leave (Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave scheme with discount on Flutter Shares
• Life cover
• Company pension scheme
• Company sick pay
• Birthday leave
• Employee Assist Programme (up to 6 free counselling sessions)
• Financial wellbeing platform – NUDGE
• Company social events
• Groupon discount scheme
• Eyecare vouchers

Customer First, Always | Change The Game | Win Together | Free To Be Me

We’re working to be an inclusive employer, encouraging people from all backgrounds, ways of thinking, and ways of working to apply. We value diverse perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you, let us know and we’ll see how we can accommodate them.

Edinburgh, Scotland, United Kingdom