Network Support Specialist

Salary: $71,905.60 - $75,573

Job Type: Full-Time

Job Number: FY2300756

Location: Main Campus - Baytown, TX

Division: Finance & Administration

Starting Salary Range is $71,905.60 - $75,573. The initial salary offer is commensurate with education and related work experience.

Provide technical support for computers and network applications, web-based applications, and voice over IP services to all areas of the College.

• Provide effective technology support for computers and network applications, web-based applications, and voice over IP services to all areas of the College.
• Promote and facilitate the effective integration of technology into the basic mission of the College through planning, end user training, consulting, and other support activities.
• Develop, enhance, and manage the College's enterprise networks to provide high-speed, transparent, and highly functional connectivity among all information resources.
• Develop and maintain highly effective, reliable, secure, and innovative information systems to support instructional, administrative, and network facilities functions.
• Facilitate the collection, storage, security, and integrity of electronic data while ensuring appropriate access.
• Promote new uses of information technology within the institution through the support of exploratory and innovative applications.
• Provide recommendations for effective strategic and tactical planning in the use of technology.
• Provide fast and reliable access to all information systems.
• Implement network security for the Local Area Network and Wide Area Network.
• Coordinate with the Help Desk and Computer Tech activities.
• Telecom administration;
  VoIP supervision and coordination.
• Asset management; recommend hardware, software licensing, and maintenance contracts.
• Oversee troubleshooting end user support systems, backups, archiving, and disaster recovery and provide escalated end user support.
• Provide security monitoring and administration of cloud applications and infrastructure.
• Work with project teams (faculty and staff) to help implement internal and external systems.
• Provide administration of Office 365 Services:
  Exchange, Microsoft Teams, SharePoint Online, One Drive for Business, Office 365 Groups, Power Apps & Automate, M365 Security and other Office 365 collaboration-focused applications.
• Provide automation and scripting support (Power Shell).
• Configure and maintain Azure Active Directory Single Sign-On and MFA implementation, troubleshooting and administration.
• Maintain People Soft PIA environments and servers.
• Troubleshoot issues found by users, programmers, consultants and logs.
• Patch security bugs found in Java, People Tools, Tuxedo, Web Logic and Elastic Search.
• Compile Cobol programming code to support People Soft application updates and upgrades.
• Manage People Soft application software, application infrastructure, and third-party application environments.
• Administer People Soft system architecture for production and test environments.
• Perform complex diagnosis of problems, provide solutions within area of responsibility, and/or consult with other technical staff.
• Develop and manage internal procedures and documents to provide a high level of application integrity and availability.
• Monitor the performance of People Soft environments and troubleshoot alerts.
• Support the upgrade of People Soft applications, People Tools and other supporting components of the ERP system.
• Provide People Soft security administration to include maintenance of role and permission definitions, maintenance of user role assignments, maintenance of security objects and verification of user security access requests.
• Analyze and resolves People Soft enterprise application security issues.
• Participate in scheduled People Soft system security reviews.
• Provides monitoring of integration points between People Soft applications and external applications.
• Perform code migrations, Data Mover executions and application configurations between environments as required.
• Process new user access requests, access modifications and access deactivations.
• Provide Service Now system administration support.
• Configure and support access provisioning for users into Service Now.
• Troubleshoot application, system and performance issues while working with Service Now SaaS support as needed.
• Perform cloning of Service Now production environment to development environment.
• Create, maintain and enhance Service Now Incident Management, Problem…