Complex Director

Job Summary

The Complex Director (CD) is responsible for the residential life operations of one or more residence halls. The CD is responsible for maintaining a safe and supportive living environment that promotes student success, personal development, and community engagement. This position includes educational, supervisory, and administrative responsibilities that support student involvement, academic achievement, and effective residence hall operations. Due to the unique nature of this live-in position, the appointment is offered through a renewable contract of up to four years, with each contract term ending on July 15.

Staff members will be asked each March to indicate their commitment for the following academic year. Individuals hired mid-year may be offered an initial contract period that extends to the next July 15 contract end date.

Special

Note:

We are unable to provide visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

Essential Job Functions Staff Selection & Development:

• Recruit, train, supervise, schedule and evaluate RA and desk assistants.
• Conduct regular staff meetings, individual development meetings, and training sessions.
• Manage duty schedules and support staff recruitment and selection processes
• Assist with student staff recruitment and selection processes.

Student Engagement and Community Management:

• Support student engagement initiatives and residence life programming.
• Advise the Residence Hall Association and assist with leadership development activities.
• Maintain an active presence within assigned residential communities.
• Adjudicate students conduct matters and assist with conflict resolution.
• Manage residence life communications, including social media outreach.

Residence Hall Administration and Operations:

• Oversee day-to-day operations of assigned residence halls.
• Maintain occupancy records, conduct documentation, and administrative reports.
• Coordinate hall openings, closings, room assignments, and room changes.
• Ensure compliance with departmental policies, procedures, and reporting requirements.
• Participate in departmental committees and professional staff meetings.

Facilities and Safety Management:

• Conduct facility inspections and identify maintenance, safety, and security concerns.
• Coordinate work orders and communicate with Facilities Management regarding repairs and maintenance.
• Conduct key audits and maintain building access accountability.
• Assist with fire drills, emergency preparedness activities, and risk management initiatives.

Crisis Response and Departmental Support:

• Participate in a 24-hour on-call rotation and respond to student emergencies, crises, and critical incidents.
• Provide guidance and support to students, families, and staff during emergency situations.
• Assist with summer housing operations, orientation programs, conferences, and special projects.
• Support emergency evacuation procedures, including severe weather and hurricane response.
• Perform other duties as assigned.

Reside in university-provided housing as a condition of employment.

Maintain availability to respond to emergencies and operational needs outside of standard business hours. Minimum and Desired Qualifications

Minimum Qualifications:

• Bachelor’s degree in education, counseling, psychology, social work, business administration or related field.
• One year of paraprofessional or professional experience working in higher education residence life.

Desired

Qualifications:

• Master’s degree in College Student Personnel or higher.

Supplemental Information Key

Competencies:

• Supervision and leadership
• Crisis Response and Risk Management
• Community Development and Student Engagement Operational and Administrative Effectiveness…