IT Support Engineer

IT Support Engineer

Purpose of the Role
Our client is a global engineering manufacturer based in Beccles. They have a new opportunity for an IT Support Engineer to support in all matters relating to IT, desktop applications, networks and servers, ensuring the system is kept up to data, backed up and in good working order in East Anglia

Key Responsibilities /Activities

• Responsible for ensuring all site users’ PC’s/laptops are up to date

• Maintenance of site servers

• Ensure the site antivirus package is up to date at all times and delivered to all users and servers

• Reporting to line manager as appropriate regarding work tasks, priorities and ensuring all correct company procedures are adhered to including booking holiday requests and reporting absence

• Ensure daily backups are completed successfully and stored as required to support any disaster recovery needs relating to the site.

• Ensure all site computers are set up and updated with the latest patches and security fixes

• Ensure that a high quality, customer focussed service is provided to all IT users

• Ensure site servers are always up to date regarding security fixes and patches

• Seek to rectify all/any user IT problems covering all aspects or IT hardware and software

• Monitor site network including addressing any risks including viruses and malware

• Work with suppliers to ensure the best possible equipment and price is provided to the company

• Building, configuring and installing PCs, laptops and servers as required

• Ensure that the groups IT policy is adhered to/followed by yourself and users and report any instances to line manager as appropriate

• Work with line manager to determine weekly priority list in terms projects to be completed

• Assist with the maintenance and functionality of the site’s email servers

• Ensure all required IT maintenance/administration is undertaken eg ensure outdated email accounts are archived

• Work with managers to ensure all outdated files archived and removed from the servers

• Ensure site links to the internet are maintained/working at all times

Competencies/Skills

• Good oral and written communication at all levels

• Customer focussed

• Ability to prioritise and meet deadlines

Experience/Background

• Experience working with IT systems, networks and various software

• Proven experience of networking operating systems including windows server

• Experience of Microsoft Exchange server, ADSL internet connectivity and of installing software both operating system and application and building desktops and servers

• Proven ability in working with Windows and Office applications

• Full; valid driving license and passport

Technique-Recruitment Solutions Ltd is a proud equal opportunities employer, dedicated and specialist to the engineering and manufacturing industries. We work and support some of the most well-known companies in Norfolk and Suffolk. These vacancies are being advertised on behalf of Technique-Recruitment Solutions Ltd who are operating as an employment business and employment agency