Site Reliability Engineer Team Lead
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IT/Tech
Cloud Computing: Infrastructure & Operations, SRE/Site Reliability, Systems Engineer
Job Description & How to Apply Below
Description
Silver Tech is an award-winning digital experience agency, with team members across the country that thrives on combining big ideas and creative tech to solve today’s most challenging business problems. Our advanced skillsets and extensive experience have been proven to be successful in helping businesses achieve aggressive growth. Learn more about our team, values, and the individuals who have led the agency since its inception in 1996 at
Our vision is to set the standard for digital excellence by building proactive, enduring partnerships that move clients forward with clarity and confidence.
We are seeking a Site Reliability Engineer (SRE) Team Lead to lead our SRE team and evolve our managed hosting practice. Reporting to the Chief Innovation Officer, this role is responsible for the performance, security, and reliability of client environments across a modern, multi-cloud ecosystem, and for building a team that delivers that reliability consistently.
You’ll be a hands-on technical leader—setting the team’s direction, mentoring and developing team members, and partnering with internal teams and clients to deploy, support, and improve infrastructure, while taking ownership of systems end to end. This is an opportunity for someone who enjoys solving complex challenges, growing other engineers, and driving meaningful improvements in both technology and client experience.
What You'll Do:Team Leadership
- Lead, mentor, and oversee the SRE team, assigning and prioritizing work, balancing project and operational demands, and keeping the team focused on the highest‑impact initiatives.
- Review the team’s technical output—system changes, configurations, pipelines, and documentation to ensure quality, security, and consistency with established standards.
- Support each team member’s growth through regular one‑on‑ones, coaching, and opportunities for training and certification.
- Foster a collaborative, accountable team culture where knowledge is shared and people feel supported.
- Participate in hiring, onboarding, goal setting, and performance evaluations, and partner with the Chief Innovation Officer and other team leads on team structure and staffing needs.
- Own day‑to‑day performance, security, and reliability of client hosting environments across Azure, AWS, WP Engine, and Windows Server/IIS.
- Maintain proactive monitoring, identifying and resolving issues before client impact, while delivering a high‑touch, white‑glove support experience.
- Own the on‑call rotation and incident response process to support 24/7 client coverage, participating in the rotation and serving as the lead point of contact for major incidents and outages.
- Architect and implement secure, resilient hosting environments with best practices for redundancy, disaster recovery, and multi‑cloud strategies.
- Define and maintain infrastructure as code to ensure consistency and scalability across environments.
- Manage Azure services (App Services, Azure SQL, Key Vaults, Application Insights) and legacy AWS infrastructure (EC2, RDS, S3).
- Own and maintain CI/CD pipelines in Azure Dev Ops, ensuring reliable and repeatable deployments.
- Manage SSL/TLS lifecycle, DNS configurations, and domain services across platforms.
- Support SSO integrations and identity configurations tied to hosted applications.
- Administer Windows Server and IIS environments, including performance tuning, patching, and configuration management.
- Oversee WP Engine‑hosted Word Press environments, including updates and platform configurations.
- Serve as the senior escalation point for hosting‑related issues, providing root‑cause analysis and…
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