Client Success Manager

Our client based in Bedford are currently recruiting for a Client Success Manager on a fixed term contract to cover Maternity leave.

The primary purpose of this role is to manage, strengthen, and grow strategic relationships with UK universities, ensuring the long-term retention of key contracts and successful onboarding of new institutional clients.

• Client Retention & Growth:
  Serve as the strategic account owner for a portfolio of university clients, focusing on contract retention and identifying opportunities for service expansion (client value growth).
• University
  
  Collaboration:
  
  Work closely with key university stakeholders (e.g., Registrar's Office, Events Teams, Student Services) to plan, design, and execute flawless graduation ceremonies and related services.
• Brand Stewardship:
  Proactively manage the employer's brand reputation by ensuring consistent, high-quality delivery and communication, positioning us as a trusted, expert partner in the higher education sector.

• Relationship Building:
  Exceptional interpersonal, communication, and negotiation skills with the ability to engage and influence stakeholders at all levels within a university environment.
• Project Management:
  Ability to manage complex projects (multiple graduation cycles/events), define objectives, manage resources, and deliver results under tight deadlines.
• Commercial Acumen:
  Strong understanding of contract management, service value proposition, and achieving commercial outcomes (retention and growth).
• Problem-Solving:
  Strong analytical and problem-solving skills with a proactive approach to mitigating service risks.
• Travel:
  Flexibility and willingness to undertake frequent national travel to university client sites.